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TROUBLESHOOTING
Troubleshooting
You can get help on using Sky digital from various places.
• Use this booklet as your full guide to using your Sky±HD box and getting the most out of its exclusive features. The troubleshooting tips in the
next pages may come in handy if you have any problems. If you have any problems with your Sky±HD box that aren’t covered in this guide or
the other references, call Sky or your broadcaster.
• You can find technical help under Interactive > Customer Support > Help & Assistance > Sky±HD.
• Press help on your remote control for general help on using the Sky Guide screens.
• For online help, go to the Customer Support pages of sky.com/help
• Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using.
• For information about HD, go to sky.com/hd
What’s wrong?
I’ve forgotten my PIN.
All of my recordings fail when
the Sky±HD box is in standby.
Possible reason
—
You may be placing your Sky±HD
box into off mode instead of
standby. Off mode (indicated by a
red power light) turns your Sky±HD
box off and whilst in this mode, it will
be unable to make any recordings.
What to do now
You can request a reminder or reset your PIN, as follows:
To get a PIN reminder through Sky Guide:
Press interactive on your remote control. Select the Customer Support tab
then PIN Reminder and follow the on screen instructions.
To reset your PIN on sky.com:
Go to sky.com/customers and click Manage My Account. Follow the
instructions to log in or register. Click Reset Viewing Card PIN number and
follow the on screen instructions.
Make sure that your Sky±HD box is in either on mode (green light), or in
standby (amber light) if you wish for it to be able to make recordings.
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