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SmartRG SR350NE - User Manual

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SmartRG™ Residential Gateways
November 15th, 2012 Version 2.4

Table of Contents

Questions and Answers

  • W
    Walter KelleyAug 8, 2025
    How to access system logs on SmartRG SR350NE Gateway?
    • C
      Colleen HarrisAug 8, 2025
      To access system logs on your SmartRG Gateway: 1. Select 'Management' -> 'System Log'. 2. Click 'Configure System Log'. 3. Choose the 'Log Level' from the dropdown list; 'Debugging' offers the most detailed log information. 4. Select the 'Display Level' from the dropdown; 'Debugging' provides the greatest level of display detail. 5. Click 'Apply/Save'. 6. To configure the remote 'Mode' select 'Remote' from the drop down list and configure the remote server’s IP address and UDP port number.
  • L
    Laurie BrewerAug 17, 2025
    What to do if I want to monitor traffic on the WAN interface (Port Mirroring) of SmartRG Gateway?
    • T
      Tony WilliamsAug 17, 2025
      To monitor traffic on the WAN interface (Port Mirroring) of your SmartRG Gateway: 1. Enter the URL for the 'Port Mirroring' hidden page into your browser: /admin/engdebug.cmd. 2. Click the 'Enable' check box. 3. Select the target LAN port from the 'Mirror Interface' dropdown box. 4. Click 'Apply/Save'.
  • D
    Danielle LopezAug 29, 2025
    How to configure system log on SmartRG SR350NE?
    • T
      Timothy ScottAug 29, 2025
      To configure the System Log for troubleshooting: Navigate to Management, then System Log. Click 'Configure System Log'. Select the desired 'Log Level' and 'Display Level' from the drop-down lists, then click 'Apply/Save'.

Summary

Getting Started with SmartRG Gateways

Introduction and User Guidance

Identifies the target audience for the user manual and the intended users of the gateway.

Contacting SmartRG Support

Provides contact phone numbers and email addresses for technical support and sales.

SmartRG Gateway Features and Models

Advanced Features Overview

Details key advanced functionalities like Connect-and-Surf, ACS, and TR-069 remote management.

SmartRG Product Family

Compares different SmartRG gateway models, their broadband connection types, and features.

Hardware Interfaces and Indicators

Describes front panel LEDs for status and rear panel connectors for connectivity.

Gateway Access and Navigation

Provides step-by-step instructions for logging into and navigating the web UI.

Core Configuration Use Cases

Creating WAN Connections

Guides setting up internet and remote management WAN connections using various protocols.

Setting Up the LAN

Provides instructions for configuring the Local Area Network (LAN) interface and DHCP server.

Setting Up Wireless

Guides users on configuring wireless network settings, SSID, and security options.

Wireless Distribution System (WDS)

Details how to configure multiple gateways for extended Wi-Fi coverage and seamless roaming.

Advanced Configuration and Services

IPTV Service Configurations

Explains bridged and routed IPTV deployment architectures and their setup.

Quality of Service (QoS) for VoIP and IPTV

Guides on prioritizing voice and video traffic for better performance using DSCP markings.

Configuring IP Security (IPSec) for VPNs

Details setting up IPSec tunnels for secure Virtual Private Network (VPN) connections.

Gateway Management and Troubleshooting

Configuration Management

Instructions for saving, restoring, and defaulting gateway configurations to hard drive.

System Settings and Security

Covers software updates, time/NTP server settings, and access controls.

User Login Management

Details how to manage user accounts and passwords for admin and support roles.

Gateway Reset and Troubleshooting

Explains reset procedures and how to use system logs and interface diagnostics.

SmartRG SR350NE Specifications

General IconGeneral
Device TypeGateway
Ethernet Ports4
WAN Port1
DSL Port1
USB Port1
FirewallYes
Operating Temperature0°C to 40°C
Storage Temperature-20°C to 70°C
Wireless StandardIEEE 802.11ac
Wireless Frequency Bands2.4 GHz
Max Wireless Speed300 Mbps
Security ProtocolsWPA, WPA2
Humidity10% to 90% (non-condensing)

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