Why can't the Smartwares Security Camera app find the camera?
If the Smartwares Security Camera app can't find the camera, ensure your network supports the DHCP protocol. Also, make sure the camera and your mobile device are connected to the same Wi-Fi router for the initial setup and that the Wi-Fi router is activated. Verify the camera is properly powered on. If issues persist, use the “ADD CAMERA” function to manually add the camera.
Why is my Smartwares Security Camera showing low wireless signal and poor image quality?
If your Smartwares Security Camera shows low wireless signal and poor image quality, it might be due to wireless devices interfering with the signal strength. Try to maximize the space between the camera/mobile device and these wireless devices. Additionally, clean the camera lens using a lens cleaning cloth.
What to do if the Smartwares Security Camera app can not record any video clips?
If the Smartwares Security Camera app is not recording video clips, first ensure that the SD card has been correctly inserted. Also, make sure the motion detection function has been enabled. Format the SD card when using it for the first time and verify that you are using a Class 10 rated memory card.
Why no image appears on my Smartwares Security Camera?
If no image appears on your Smartwares Security Camera, ensure the power adapter is not damaged or defective and is plugged into a working electrical outlet. Try relocating the camera to improve wireless signal reception. Also, ensure the camera is properly configured in the app and that your mobile device is connected to 3G/4G/Wi-Fi.
Why is email alert not working on my Smartwares Security Camera?
If you are not receiving email alerts from your Smartwares Security Camera, ensure that the email alert function is enabled. It is suggested to use a Gmail account for this function. Also, verify that the email address has been entered correctly.
Why is Wi-Fi router not shown in the drop down list on Smartwares Security Camera?
If the Wi-Fi router is not shown in the drop-down list during setup of your Smartwares Security Camera, ensure that the SSID broadcasting function is enabled in the Wi-Fi router settings. You may also need to change the wireless security protocol of your Wi-Fi router to WPA/WPA2/WPA2-PSK.
Why is motion detection not working or over-reacting on my Smartwares Security Camera?
If motion detection is not working properly on your Smartwares Security Camera, first, ensure that the sensitivity setting is turned ON. In motion detection mode, a moving object within the camera's viewing angle is necessary to trigger the motion sensor for recording.
Why do bright white spots appear at night time on my Smartwares Security Camera?
If bright white spots appear in your Smartwares Security Camera footage at night, it's likely due to the camera's infrared LEDs reflecting off surfaces like glass. To resolve this, install the camera on the other side of the window or place the lens flush against the surface to improve night vision.
How to fix wrong date and time shown on Smartwares Security Camera?
If the wrong date and time are displayed on your Smartwares Security Camera, make sure you've selected the correct time zone in the settings. Confirm the system date and time on your mobile device to ensure correct operation. Also, ensure that the system is properly connected to the internet.
General| Brand | Smartwares |
|---|---|
| Model | CIP-37363 |
| Category | Security Camera |
| Language | English |
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