EN
Symptom Cause Remedy
No/intermittent
electrical power
Power cord not connected or
connected loosely at console
or electrical outlet
Note: The console will default
to power level 1 if power is
interrupted
Ensure that power cord is:
• Fully seated into the back of the console and
electrical outlet
• Not damaged and free of defects
• For replacement power cord contact Customer
Care at 1-800-876-1261 (USA only) or local
Smith & Nephew representative
Power not present at
electrical outlet
• Ensure that the electrical outlet has power
• Connect to a different electrical outlet
Console power switch not
illuminated
• Press power switch; power switch should
become illuminated
Footswitch LED
Footswitch not connected
properly
• Observe red alignment dots on footswitch
connector and footswitch socket are properly
aligned
• Ensure the footswitch connector is fully inserted
Console not
responding
to footswitch
and footswitch
connector indicator
is NOT illuminated
Footswitch obstructed • Ensure that there are no objects obstructing the
footswitch from being depressed or releasing
Footswitch inoperative • Order replacement footswitch (66800472) from
Customer C
are at 1-800-876-1261 (USA only) or
local Smith & Nephew representative
System fault LED
illuminated
Power fault caused
by over-current
1. Turn console OFF by pressing power switch
2. Ensure power cord is connected to an
appropriate power source. If necessary try a
different electrical outlet
3. Wait at least 5 seconds after turning OFF
4. Turn console ON by pressing power switch
System over-pressure
condition out of tolerance
• Ensure the yellow high pressure tube on
handpiece is not kinked, obstructed or tangled
• If error light is still illuminated, replace
handpiece
• Contact Customer Care, 1-800-876-1261 (USA
only) or local Smith & Nephew representative to
arrange a return
Troubleshooting guide
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