How to troubleshoot Software House SWH-4000 when no LEDs are on?
If none of the LEDs are lit on your Software House Card Reader, check the power connections to the reader. Also, verify the reader supply voltage at connector pin 3 and ensure the ground connection at pin 2 is secure and well connected.
What to do if the Software House Card Reader doesn't open the door and the green LED is off?
If the door doesn't open and the green LED doesn't light when you present a valid credential, check that the door strike and the green LED are correctly wired. Also, ensure that the access credential, clearance, and reader are properly configured in the host system.
Why does the Software House Card Reader unlock the door but the green LED doesn't light up?
If the door unlocks with a valid credential but the green LED doesn't light, first verify that the door strike is wired correctly, referring to the appropriate wiring diagram in your controller manual. Next, disconnect the wire from pin 7 (green LED) and connect it to pin 2 (ground). If the green LED now illuminates, the reader is functioning correctly, and the connection to the reader is defective. However, if the green LED remains off, the reader needs replacement.
How to troubleshoot Software House Card Reader when none of the LEDs are on?
If none of the LEDs are illuminated on your Software House Card Reader, check the power connections to the reader. Also, verify the reader supply voltage at connector pin 3 and ensure that the ground connection at pin 2 is secure and well connected.
General| Ingress Protection Rating | IP65 |
|---|---|
| Output Format | Wiegand, Clock/Data |
| Form Factor | Wall mount |
| Communication Interface | Wiegand |
| Operating Temperature | -40°C to 70°C (-40°F to 158°F) |
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