Sojet ELFIN ID - Chapter Seven: Troubleshooting; 7.1 Troubleshooting for Ink Cartridge

Chapter Seven: Troubleshooting
Note 1: The table below lists the most commonly seen problems and the solutions to each. If there’s any other problem,
contact your local dealer or our after-sale service for assistance.
Note 2: The table below is for reference only because causes for each problem may differ depending on individual situation
such as setup environment, operation demand.
7.1 Troubleshooting for Ink Cartridge
Sr.#
Problem
Problem
Solutions
Comments
1
The print has
broken line or
white line.
1. Nozzle blockage
or damage.
A. See Section 6.2 Ink
Cartridge Care and
Maintenance, wipe and
clean nozzle plate with
Non-woven;
B. See Section 5.4.3,
purge the nozzles by the
option “Clean Printhead”.
If the problem is still
unsolved:
Check if there’s any
spring-loaded connectors
depressed in Driver board;
Check if there’s
contamination on cartridge
contact plate.
2. Cartridge not in
good contact with
printer.
Remove the cartridge and
re-insert.
2
The print is
complete at
first, and then
becomes
incomplete
Ink starvation or air
bubbles blocking
nozzles.
A. Check status bar if
there’s alarm of low ink.
B. Send back to our
company for test.
3
The print is
totally blank.
Ink used up or total
nozzle blockage.
See Section 5.7 to check
ink status: is ink used up?
4
Unable to
identify ink
cartridge.
1. Connectivity
problem on printer
(defect or damage)
Remove cartridge and
re-insert.
If problem is unsolved:
Check if there’s any
spring-loaded connectors
depressed in driver board.
Check if there’s
contamination on cartridge.
Check if there’s
contamination on ISM card.
Check if there’s any
connector depressed on
ISM card board.
2. Cartridge dealer
code mistake.
Remove cartridge and
re-insert.