Support and Service
The SolaCom Customer System Support & Services Centre is staffed by qualified service
professionals to provide the support, service, and know-how you need to seamlessly operate and
manage your mission-critical communications infrastructure.
The Center offers a complete range of support and services, including:
• answering queries and providing information
• helping to diagnose and troubleshoot incidents
• dispatching qualified field support personnel for training, installation,
configuration, QoS audits, personalized requirements, and more.
You may request support and service online or by phone:
• Web: services.solacom.com
• Email: services@solacom.com
• North America toll free: 1-888-SolaCom (1-888-765-2266)
• Phone anywhere: +1 613 693 0641
Normal business hours are Monday to Friday from 09:00 to 17:00 ET.
For emergency or urgent requests, 7 days per week, 24 hours per day, use the phone
numbers above and follow the voice prompts.
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