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Problem Possible cause Solution
Coffee is cold. Cups not pre-warmed.
Machine is not pre-
warmed.
Brewing temperature is
too low.
Pre-warm cups with warm water.
Let water run through the appliance with
the inserted portafilter (with filter but
without ground coffee) before extracting
the first coffee to warm up all appliance
parts.
Change brewing temperature.
Water is pooled
under the espres-
so machine.
The drip tray is filled with
water.
The espresso machine is
faulty.
Empty and clean drip tray.
Contact service center.
The espresso
tastes sour.
The ground coffee was
stored in a warm, humid
room for extended
periods of time and is
spoiled.
Always use freshly ground coffee and
store the unopened packs in a cool, dry
room. After opening, reseal the pack as
airtighly as possible.
The steam fails to
steam the milk.
The steam button has
not been pressed / is still
blinking.
The milk jug is too big
or the jug shape is
unsuitable.
You have used milk with
less than 3.3% of milk
protein.
The machine is only able to produce
steam after reaching its operating tem-
perature. The steam function is active,
if the steam button lights up white
constantly while the coffee buttons
and
are simultaneously turned off.
The steam / hot water control has to be
turned on to the maximum position.
Always use a tall, slim container ideally
made from stainless steel.
Use milk with more than 3.3% of milk
protein.
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