35
Problem Possible cause Solution
Not producing
steam.
Steam function was used
for more than 2 minutes.
Steam / hot water wand
is clogged.
Water tank is empty.
Steam button was not
pressed / steam / hot
water control was not
turned on.
The espresso machine is
faulty.
Turn steam / hot water control off for at
least 1 minute.
Clean the steam / hot water wand and
steaming nozzle.
Fill the water tank.
Press the steam button and wait until
it stops blinking. Turn the steam / hot
water control to the maximum position.
Contact service center.
Hot water func-
tion is not work-
ing.
Water tank is empty.
Pre-heating phase was
not completed.
Steam / hot water control
is not turned on.
Hot water function was
used for more than 2
minutes consecutively.
The espresso machine is
faulty.
Fill the water tank.
Wait until the 1 and 2 cup buttons are
lighting up constantly.
Turn the steam / hot water control to
the maximum position.
Turn steam/hot water control off for at
least 1 minute.
Contact service center.
Coffee is dripping
out of the rim of
the portafilter.
Too much coffee in the
filter.
Coffee ground is sticking
to the sealing ring of the
brewing head.
Pods has the handling
paper out of the pod
filter.
Portafilter is not com-
pletely closed.
The espresso machine is
faulty.
Make sure to use the correct amount of
coffee.
Turn off the machine, wait until it has
cooled down and then clean the filter,
the portafilter and the brewing head
with its sealing ring.
Place the pod with handling paper
completely in the filter.
Insert the portafilter and turn the handle
to the right until you feel some resist-
ance.
Contact service center.
Should none of the above-stated reasons apply, please refer to Solis or an authorised
Solis service center.
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