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CLEANING THE INLET FILTER
You should clean the inlet lter periodically, or if you nd
that insucient water is being supplied to your washing
machine when the supply tap is open.
To clean the inlet lter:
• Close the water supply tap.
• Select any wash program (except for Spin Only or
Drain Only) and press the Start/Pause button. Allow
the program to run for about 40 seconds.
• Remove the inlet pipe from the closed tap and use
water to wash the lter.
• Reconnect the inlet pipe to the tap.
To clean the washing machine lter:
• Screw o the inlet pipe from the rear of the washing
machine.
• Pull out the lter with long nose pliers, wash it
thoroughly with water and re-install the lter.
• Reconnect the inlet pipe to the rear of the washing
machine.
• Open the water supply at the tap and ensure there is
no water leakage.
• Once nished, close the water supply tap.
Note: Generally the tap inlet lter is washed rst followed
by the washing machine lter. If only the washing machine
lter is washed, then you should still follow steps 1-3 for
cleaning the inlet lter rst.
CLEANING THE DRUM PUMP FILTER
WARNING: To avoid the risk of an electric shock, always
remove the power plug from the power
outlet before cleaning the Drain Pump lter.
Periodically you should clean the drain pump lter to
ensure normal operation of your washing machine. The
type of washing, frequency and soil level of your washing
cycles will alter how often this procedure needs to be
undertaken, however you should inspect the lter regularly.
Should your washing machine not empty and/or spin, or
your machine makes unusual noises during
operation, your Drain Pump lter could be blocked. Follow
this procedure to check or remove any
foreign objects.
• After disconnecting the power, open the lter cover at
the front base of your washing machine.
• Unscrew the lter in an anti-clockwise direction and
remove any foreign objects.
• Re-install the lter and close the service panel.
WARNING: Never remove the pump cover when the
washing machine is in operation, always wait until the
appliance has nished and the is empty. There can be hot
water within the pump, so be careful to avoid burns, should
it have operated recently. When replacing the cover, be
careful to ensure it is closed securely.
Cleaning & Maintenance (Continued) Troubleshooting
WARNING
Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be xed by
yourself. Should a service technician visit be arranged and its found there are no faults with the appliance, a call out
charge will apply.
PROBLEM SOLUTION
Washing Machine
won’t start-up
• Check that the mains plug is inserted and switched on at the power point.
• Check that the door is closed securely.
• Check that the relevant fuse hasn’t blown.
• Check that the On/O button has been pressed.
• Check that the water supply tap has been opened.
Door won’t open • The machine’s safety protection is working. Disconnect the power and reconnect the power.
Heating fault
• The NTC is damaged and/or the heating pipe is aging. You should be able to wash the clothes
normally however without the water heating. Please contact our customer service team.
Water is leaking
• The drainage waste pipe may be blocked.
• Check and fasten all water connection pipes.
• Inlet or Outlet hoses may be damaged. Please check.
Water is overflowing from the
base of the machine
• Check that the inlet pipes are connected firmly at the rear of the machine.
• Check that the outlet hose hasn’t been damaged.
Display isn’t lighting up
• Check that the power isn’t disconnected.
• PC board may have issues. Please contact our customer service team.
Detergent residues remain in
the detergent drawer
• Ensure you are using a correct amount of detergent.
• Follow the cleaning steps to remove any damp residual detergent from the drawer.
Washing results aren’t
to expectations
• Ensure you are using a sucient amount of detergent.
• Ensure the correct quantity of clothes are being used depending on the wash program selected.
• Ensure you are using the correct wash program to suit the clothing and level of dirtiness.
• Try using an alternative detergent.
Washing machine is making an
abnormal noise or vibrating
• Ensure the washing machine is level.
• Ensure that all transportation bolts have been removed.
• Ensure the appliance has been installed on a solid and level floor.
• Ensure that all legs are making contact with the floor and adjust as required.
• Follow the Drain Pump cleaning procedure and ensure there are no foreign objects.
Note: If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
• Press the “On/O” button.
• Switch o the appliance at the power outlet and remove the plug.
• Call our customer service team.
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