23
PRODUCT WARRANTY AND RETURN POLICY
What Is Covered
The Highland is warranted against defects in materials and/or workmanship
for a period of three (3) years from the original date of purchase. During the
warranty period, Soltech Solutions LLC will either repair or replace any
covered, defective product. Within the first 90 days, Soltech Solutions LLC
will incur all costs associated with the repair, or replacement, and return of
the defective product. After 90 days, the customer will assume responsibility
of shipping the defective product back to Soltech Solutions LLC for the
remainder of the warranty period. Soltech Solutions will, in turn, assume
responsibility for the shipping fees associated with returning the repaired or
replaced product back to the purchaser.
What is Not Covered
This limited warranty does not cover any damage, deterioration or
malfunction resulting from any alteration, modification, improper or
unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess
moisture, fire, improper packing and shipping (such claims must be presented
to the carrier), lightning, power surges, or other acts of nature. This warranty
does not cover any damage, deterioration or malfunction resulting from the
installation or removal of this product from any installation, any unauthorized
tampering with this product, any repairs attempted by anyone unauthorized
by Soltech Solutions LLC to make such repairs, or any other cause which does
not relate directly to a defect in materials and/or workmanship of this
product.
How to Obtain Warranty Service
In order to enforce the rights under this warranty, you need to provide proof
of purchase for your product. This allows us to verify the product is
authentic. If you do not have this information, please contact us. In many
cases, we may have this information available and can assist with the
warranty claim. We may not be able to provide you with warranty coverage
if neither party can find the proof of purchase information.
To start a claim, notify Soltech Solutions LLC by contacting a representative at
contactus@stsln.com. A Soltech Solutions LLC representative will either
attempt to assist in troubleshooting, request photos showing the defect, or
provide detailed return instructions. Upon receipt and review of the defective
product, Soltech Solutions LLC will repair or replace, and return within
twenty (20) business days.
To Next Page
Loading...