Why is there no radio reception when I press the remote control button on my SOMFY DEXXO SMART io?
If there is no radio reception when you press a button on the remote control, verify if the remote control button has been programmed. Also, check that the remote control is equipped with io-homecontrol radio technology and verify the remote control batteries.
What to do if my SOMFY DEXXO SMART io Garage Door Opener has an electronic fault?
If there is an electronic fault, switch the power supply off, wait about 5 minutes, and then switch the power supply back on.
What to do if there is a permanent fault with photoelectric cells in my SOMFY Garage Door Opener?
If there is a permanent fault with photoelectric cells, check the alignment and wiring of the cells.
What to do if there is a short-circuit at cells safety input on my SOMFY DEXXO SMART io Garage Door Opener?
If there is a short-circuit at the cells safety input, check that the bridge between terminals 17 and 18 has been removed, and check the connection of the cells. Set up P4 again, and then perform auto-programming again.
What to do if there is a permanent fault with gate contact wiring on my SOMFY DEXXO SMART io Garage Door Opener?
If there is a permanent fault with gate contact wiring, check the closure of the gate and the gate contact wiring.
What to do if the POWER indicator is on, but programming is not carried out on my SOMFY Garage Door Opener?
If the POWER indicator is on, but programming is not carried out, perform quick commissioning of the drive.
What to do if the POWER indicator is on and programming is in progress on my SOMFY DEXXO SMART io Garage Door Opener?
If the POWER indicator is on and programming is in progress, wait until programming is complete.
What to do if no wired control is activated on my SOMFY Garage Door Opener?
If no wired control is activated, mechanically check that the control point is not blocked. If the control point is not blocked, disconnect the control point. If the indicator light goes out, check the wiring.
General| Type | Garage Door Opener |
|---|---|
| Max Door Weight | 100 kg |
| Operating Temperature | -20°C to +60°C |
| Power Supply | 230V |
| Safety Features | obstacle detection |
| Remote Control | Yes |
Information about Somfy's development, manufacturing, and sales of automatic control devices.
Details on how to get assistance or further information from Somfy.
Crucial safety instructions to follow for personal safety and to avoid serious injury.
General information about the product's compliance with standards and purpose.
Safety guidelines for operating the motorisation, including user supervision and monitoring.
Safety warnings regarding batteries, including keeping them away from children.
Instructions for proper recycling and disposal of the motorisation and batteries.
Describes the normal operation of the motorisation using remote controls.
How to use Keygo io remote controls for complete and partial opening, and closing.
Explanation of how the motorisation reacts to obstacles during operation.
Details on specific operating modes based on installed devices and programmed options.
How to operate the motorisation using a 3-button remote control.
How safety cells function to prevent closing or reopen the door when an obstacle is detected.
Explanation of the orange flashing light activation before door movement.
How the integrated lighting operates with the motor and remote controls.
How the area lighting operates with the motor and remote controls.
Describes automatic closing after a time-out and how to cancel it.
How the motorisation operates during a power outage using a backup battery.
Instructions on how to copy functions from one Keygo io remote to another.
How the pedestrian gate integrated into the garage door affects door movement.
Procedure for manually releasing and operating the door in case of an electrical fault.
Guidelines for checking the motorisation's safety features and components.
Regular checks for safety features like cells and gate contacts.
Recommendations for maintaining the backup battery for optimal lifespan.
Step-by-step instructions for replacing the battery in the remote control.
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