Common Problems
Q: Why my device stays “Offline”?
A: The newly added device needs 1 – 2mins to connect Wi-Fi and network.
If it stays offline for a long time, please judge these problems by the blue
Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once per second, which means
that the switch failed to connect your Wi-Fi:
Maybe you have entered a wrong Wi-Fi password. ①
Maybe there’s too much distance between the switch your router or the ②
environment causes interference, consider getting close to the router.
If failed, please add it again.
The 5G Wi-Fi network is not supported and only supports the 2.4GHz ③
wireless network.
Maybe the MAC address filtering is open. Please turn it off. ④
2. Blue indicator quickly flashes twice per second, which means your device
has connected to Wi-Fi but failed to connect to the server.
Ensure steady enough network. If double flash occurs frequently, which
means you access an unsteady network, not a product problem. If the
network is normal, try to press the “Reset Button” or turn off the power to
restart the switch.
Scan the QR code to read the voice control instruction for Amazon Echo and
Google Home.
Scan the QR code or visit the website (https://www.sonoff.tech/usermanuals)
to learn the detailed user guide.
SONOF F TECHNOLOGIES CO., LTD.
English
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