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Cause Possible remedy
Issue: intermittent sound
Low battery Replace battery
Dirty battery contact Consult your hearing care
professional
Issue: two long beeps
Low battery Replace battery
Issue: whistling
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from ear
Poorly tting custom
molds/domes
Consult your hearing care
professional
Cause Possible remedy
Issue: not clear, distorted
Poorly tting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Low battery Replace battery
Plugged microphones Consult your hearing care
professional
Issue: custom molds/domes falling out of ear
Poorly tting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
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