Sony DSC-RX1RM2 - You Cannot Insert the Battery Pack into the Product; You Cannot Turn on the Product

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[268] Troubleshooting If you have problems If you have problems
Troubleshooting
If you experience trouble with the product, try the following solutions.
1. Check the items under “Troubleshooting”, then check the product.
If a message such as “C/E:□□:□□” appears on the screen, refer to the self-diagnosis
display.
2. Remove the battery pack, wait for about one minute, re-insert the battery pack, then
turn on the power.
3. Initialize the settings.
4. Consult your dealer or local authorized service facility. Additional information on this
product and answers to frequently asked questions can be found at our Customer
Support Website.
http://www.sony.net/
[269] Troubleshooting Troubleshooting Battery pack and power
You cannot insert the battery pack into the product.
Make sure the direction of the battery pack is correct, and insert it until the battery lock
lever is locked.
Make sure that the battery is NP-BX1.
[270] Troubleshooting Troubleshooting Battery pack and power
You cannot turn on the product.