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Sony LinkBuds YY2969 User Manual

Sony LinkBuds YY2969
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Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Model: YY2969
Quick Start Guide
Find your fit
Text for video
1
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Sony LinkBuds YY2969 Specifications

General IconGeneral
BrandSony
ModelLinkBuds YY2969
CategoryHeadsets
LanguageEnglish

Summary

Quick Start Guide

Find your fit

Guidance on achieving an optimal fit for the headset, ensuring comfort and performance.

Text for video

Textual content associated with a video demonstration for setup.

Getting Started

Wearing the headset

Instructions on how to properly wear the headset for optimal audio and functionality.

Connecting to USB Transceiver

Steps to connect the headset to the computer via the provided USB transceiver.

Headset Operations and Features

Bluetooth Functionality

Explains the capabilities of the headset when using Bluetooth connectivity.

Voice Guidance Information

Information about the voice prompts and guidance provided by the headset.

Package Contents and Parts Identification

Details included items and identifies headset components.

Power and Charging Overview

Information on headset power source and charging procedures.

Connectivity and Usage Scenarios

Microsoft Teams via USB Transceiver

Using headset with Teams via USB transceiver.

Wireless Bluetooth Connections

General instructions for establishing Bluetooth connections.

Sony Headphones Connect App Setup

Guide to connecting headset with the Sony companion app.

Advanced Features and Call Management

Music Playback via Bluetooth

How to enjoy music wirelessly via Bluetooth.

Call Management Procedures

Procedures for making and receiving phone calls.

Voice Assistant Integration

Using voice assistants like Google Assistant or Siri.

Important Safety and Usage Precautions

Crucial safety guidelines and precautions for headset use.

Troubleshooting Common Issues

Power, Sound, and Connectivity Problems

Solutions for typical issues with power, sound, and connectivity.

Transceiver and Bluetooth Connection Errors

Troubleshooting steps for USB transceiver and Bluetooth connection problems.

Other Issues and Resetting

Addressing other operational problems and headset reset procedures.

Product Specifications

Technical Product Details

Technical details and characteristics of the headset and its components.

Bluetooth Functionality Explained

Listening to Music Wirelessly

How to enjoy music wirelessly via Bluetooth connection.

Hands-Free Calling via Bluetooth

Using the headset for hands-free calls via Bluetooth connection.

Voice Guidance Details

Voice Guidance Messages Explained

Lists and explains the various voice guidance messages the headset provides.

Voice Guidance Usage Notes

Important notes and tips regarding voice guidance behavior and settings.

Package Contents Checklist

Items Included in the Box

List of all items included in the product package for verification.

Fitting Supporter Replacement Guide

How to Change Fitting Supporters

Step-by-step guide on changing the fitting supporters for a better ear fit.

Headset and Charging Case Components

Headset Parts Identification Diagram

Diagram identifying and labeling the various parts of the headset.

Charging Case Component Labels

Identification of the parts belonging to the charging case.

Indicator Lights Overview

Charging Case Indicator Meanings

Explains the meaning of the indicator lights on the charging case.

USB Transceiver Indicator Meaning

Explains the meaning of the indicator light on the USB transceiver.

Charging Case Indicator Status Details

Charging Status Indicator Lights

Detailed explanation of charging case indicator lights for various statuses.

Indicator Statuses for Charging and Bluetooth

Charging and Bluetooth Connection Indicators

Explains indicator lights for charging status and Bluetooth connection.

USB Transceiver Connection Status Indicators

Explains indicator lights for connection and call status on the USB transceiver.

Microsoft Teams Indicator Statuses

Teams Connection and Call Indicators

Explains indicator lights for Microsoft Teams connection and call states.

Wearing the Headset Correctly

Checking Headset Fit in Ear

Steps to check the correct positioning and fit of the headset in the ear.

Headset Insertion and Securing Procedure

Inserting and Locking Headset Units

Detailed steps for inserting the headset units and securing them in the ear.

Proper Headset Wear and Usage Tips

Ensuring Optimal Fit and Sound Quality

Tips for proper fit, sound quality, and tap operation effectiveness.

Headset Attachment and Removal Detection

Information on how the headset detects insertion/removal for playback control.

Using a Single Headset Unit

Single Unit Operation Guide

How to use the headset with only one unit inserted in the ear.

Function Assignment to Headset Units

Explanation of how functions are assigned to left and right headset units.

Wide Area Tap Functionality Explained

Understanding the Wide Area Tap Feature

Explanation of the wide area tap feature for controlling the headset.

Available Wide Area Tap Operations List

List of operations that can be performed using the wide area tap feature.

Using the Quick Access Feature

Setting Up and Configuring Quick Access

Steps to configure and use the Quick Access feature for app shortcuts.

Charging the Headset and Case

Placing Headset in Charging Case

Procedure for placing the headset units into the charging case.

Connecting Charging Case to AC Power

Steps to connect the charging case to an AC outlet for charging.

Charging Time and Requirements

Full Charging Time Estimates

Information on the total time required to fully charge the headset and case.

USB Charging System Requirements

System requirements and notes for charging the headset using USB.

Available Operating Times Explained

Battery Life by Connection Type

Details on battery life for USB transceiver and Bluetooth connections.

Factors Affecting Battery Operating Time

Explanation of settings that can shorten battery operating time.

Checking Headset and Case Battery Levels

Checking Headset Battery Charge

How to check the remaining battery charge of the headset units.

Checking Charging Case Battery Charge

How to check the remaining battery charge of the charging case.

Turning the Headset On and Off

Headset Power On Instructions

Instructions on how to power on the headset.

Headset Power Off Instructions

Instructions on how to power off the headset.

Turning Off the Headset When Removed

Power Off Procedure When Removed

How to turn off the headset when it is removed from the charging case.

Connecting to the USB Transceiver

Prerequisites for USB Connection

Essential checks before connecting the headset to the USB transceiver.

USB Transceiver Connection Steps

Step-by-step guide to establishing a connection using the USB transceiver.

Using Microsoft Teams Features

Right Unit Teams Operations

How to use the right headset unit for Microsoft Teams functions.

Left Unit Teams Operations

How to use the left headset unit for Microsoft Teams functions.

Microsoft Teams Call Control Details

Teams Call Management Controls

Details on controlling calls, such as raising/lowering hand in Microsoft Teams.

Microsoft Teams Usage Notes

Important notes and limitations for using Microsoft Teams with the headset.

Making Video Calls on Your Computer

Connecting Headset for Video Calls

Steps to connect the headset for making video calls on a computer.

Video Call Settings and Notes

Information on application settings and potential issues during video calls.

Disconnecting from the USB Transceiver

USB Transceiver Disconnection Procedure

Steps to disconnect the headset and USB transceiver.

Bluetooth Device Connection Guide

Pairing and Connecting to Bluetooth Devices

General process for pairing and connecting to Bluetooth devices.

Reconnecting to Paired Bluetooth Devices

How to re-establish connections with devices that have already been paired.

Sony Headphones Connect App Connection

Connecting Headset Via the App

Guide to connecting the headset using the Sony Headphones Connect app.

Pairing with an Android Smartphone

Entering Headset Pairing Mode

Steps to put the headset into pairing mode for device connection.

Android Smartphone Pairing Steps

Pairing and Connecting to Android

Detailed steps for pairing and connecting the headset to an Android smartphone.

Android Pairing and Connection Notes

Pairing Completion and Troubleshooting Tips

Information on successful pairing, common issues, and troubleshooting with Androids.

Connecting to a Paired Android Smartphone

Reconnecting to Previously Paired Android

Steps to reconnect to an Android smartphone that has been previously paired.

Pairing with an iPhone

Entering Headset Pairing Mode for iPhone

Steps to put the headset into pairing mode for iPhone connection.

iPhone Pairing Steps

Pairing and Connecting to iPhone

Detailed steps for pairing and connecting the headset to an iPhone.

iPhone Pairing and Connection Notes

Pairing Completion and iPhone Troubleshooting

Information on successful pairing, common issues, and troubleshooting with iPhones.

Connecting to a Paired iPhone

Reconnecting to Previously Paired iPhone

Steps to reconnect to an iPhone that has been previously paired.

Pairing with a Windows Computer

Entering Headset Pairing Mode for Windows

Steps to put the headset into pairing mode for Windows PC connection.

Windows Computer Pairing Steps

Pairing and Connecting to Windows PC

Detailed steps for pairing and connecting the headset to a Windows computer.

Adding Bluetooth Device in Windows

Adding Headset in Windows Settings

Steps to add the headset as a Bluetooth device in Windows settings.

Windows Pairing and Connection Notes

Windows PC Pairing Completion and Troubleshooting

Information on successful pairing, common issues, and troubleshooting with Windows PCs.

Pairing with a Mac Computer

Entering Headset Pairing Mode for Mac

Steps to put the headset into pairing mode for Mac connection.

Mac Computer Pairing Steps

Pairing and Connecting to Mac

Detailed steps for pairing and connecting the headset to a Mac computer.

Mac Pairing and Connection Notes

Mac Pairing Completion and Troubleshooting

Information on successful pairing, common issues, and troubleshooting with Macs.

Connecting to a Paired Windows Computer

Reconnecting to Previously Paired Windows PC

Steps to reconnect to a Windows computer that has been previously paired.

Windows Audio Output Configuration

Selecting Headset as Audio Output Device

Configuring the computer to use the headset for audio output.

Windows Connection Establishment Confirmation

Confirming Successful Windows Connection

How to confirm that the headset is successfully connected to the Windows computer.

Connecting to a Paired Mac Computer

Reconnecting to Previously Paired Mac

Steps to reconnect to a Mac computer that has been previously paired.

Mac Connection Establishment

Establishing Headset to Mac Connection

Steps to establish the connection between the headset and a Mac.

Pairing with a General Bluetooth Device

Entering Headset Pairing Mode for Bluetooth

Steps to put the headset into pairing mode for connection with Bluetooth devices.

General Bluetooth Device Pairing Procedure

Performing Bluetooth Device Pairing

Steps to search for and pair the headset with a Bluetooth device.

Connecting to a Paired Bluetooth Device

Reconnecting to a Previously Paired Bluetooth Device

Steps to reconnect to a previously paired Bluetooth device.

Listening to Music via Bluetooth Connection

Bluetooth Music Playback Guide

How to enjoy music wirelessly using Bluetooth connection.

Operating Connected Bluetooth Device

Controlling music playback and volume on the connected Bluetooth device.

Controlling Audio Device via Bluetooth

Basic Playback Control with Taps

Using headset taps for play/pause and skipping tracks.

Volume Control and Song Selection via App

Using headset taps for volume adjustment and song selection via app.

Disconnecting Bluetooth Connection

Bluetooth Disconnection Procedure

Steps to disconnect the Bluetooth connection from the connected device.

Speak-to-Chat Feature Explained

Enabling and Disabling Speak-to-Chat

How to activate, use, and manage the Speak-to-Chat feature.

Speak-to-Chat Operation Notes and Tips

Important notes and tips for using the Speak-to-Chat feature.

Sound Quality Modes Explained

Selecting Sound Quality Priority Mode

Choosing between prioritizing sound quality or connection stability.

Supported Bluetooth Audio Codecs

SBC and AAC Codec Information

Information on supported audio codecs (SBC, AAC) for music playback.

DSEE Function for Enhanced Audio

DSEE Functionality Explained

Details on the DSEE function for improving sound quality.

Receiving Incoming Calls

Call Reception Procedure Steps

Steps to answer an incoming call using the headset.

Call Handling and Music Pausing

Notes on call handling, including music pausing and microphone usage.

Call Management and Volume Adjustment

Call End and Music Resume Actions

How to end calls and notes on music playback resuming after calls.

Call Audio Quality Considerations

Factors affecting call sound quality and volume adjustment.

Making Phone Calls

Initiating Phone Calls with Headset

Procedures for initiating phone calls using the headset.

Call Transfer and End Call Controls

How to transfer calls and end them using headset controls.

Phone Call Function Details

Call Volume and Single Unit Call Usage

Notes on call volume adjustment and using single headset units for calls.

Phone Call Functions and Controls

Outgoing Call Controls

Controls for outgoing calls, like canceling or switching devices.

Incoming Call Controls

Controls for incoming calls, like answering or rejecting.

HSP Profile Phone Call Functions

HSP Profile Call Controls

Controls for calls using the HSP profile.

Disconnecting Bluetooth Connection

Bluetooth Disconnection Procedure

Steps to disconnect the Bluetooth connection from the connected device.

Voice Assistant Functionality (Google Assistant)

Setting Up Google Assistant on Android

Configuring the smartphone to use Google Assistant with the headset.

Using Google Assistant via Headset

Steps to activate and make requests to Google Assistant via headset.

Voice Assistant Functionality (Siri)

Setting Up Siri on iPhone

Configuring the iPhone to use Siri with the headset.

Using Siri via Headset

Steps to activate and make requests to Siri via headset.

Sony Headphones Connect App Capabilities

App Features and Settings Overview

Comprehensive list of features and settings controllable via the Sony Headphones Connect app.

Installing the Sony Headphones Connect App

App Installation Steps and URL

Instructions for downloading and installing the Sony Headphones Connect app.

Accessing Support Information within the App

Using the App's Help Section

How to find and access support information within the Sony Headphones Connect app.

Partner Services Integration with Headset

Linking with Third-Party Apps

Information on using partner services linked through the Sony Headphones Connect app.

Updating Headset Software

Headset Software Update Procedure

Step-by-step guide to download and install the latest headset software.

Software Update Process Notes

Important notes and considerations during the software update process.

Safety and Usage Precautions

Bluetooth Communication Safety Guidelines

Safety guidelines for Bluetooth usage and radio waves.

Environmental and Handling Precautions

Precautions for temperature, static electricity, cleaning, and handling.

Wearing Headset and Sound Leakage Notes

Notes on wearing the headset and potential sound leakage.

Further Precautions and Care Instructions

Extended Use and Discomfort Management

Advice for long-term use and handling discomfort.

Headset and Case Cleaning Procedures

How to clean the headset and charging case properly.

Medical Device and Magnetic Card Precautions

Warnings regarding use near medical devices and magnetic cards.

Finishing Headset Use and Water Exposure

Storing Headset After Use

Proper procedure for storing the headset in the charging case after use.

Handling Wet Headsets and Cases

Instructions for drying the headset if it gets wet.

Drying Wet Headset Components

Water Removal Techniques for Headset

Methods for removing water from the headset's sound output and microphone parts.

Preventing Damage from Moisture and Foreign Objects

Precautions Against Moisture and Dirt

Precautions to prevent damage or malfunction caused by moisture or dirt.

Headset Water Resistance Specifications

IPX4 Water Resistance Details

Details on the headset's water resistance level (IPX4) and limitations.

Liquids Not Covered by Water Resistance

List of liquids the water resistance applies to and those it does not.

Protecting Headset from Physical Damage

Precautions to prevent physical damage to the headset and charging case.

Water Damage Prevention and Care

Drying and Charging Precautions for Wet Units

Guidelines for drying the headset and precautions during charging.

Software Licenses and Information

Software Licensing Agreement Details

Information regarding the software licensing agreement for the product.

Trademarks and Copyright Information

Registered Trademarks List

Lists registered trademarks and copyright information.

Customer Support Resources

Accessing Customer Support Websites

Contact information and links for customer support websites.

General Troubleshooting Guide

Steps for Resolving Headset Issues

General steps to follow when the headset does not function as expected.

Resetting and Initializing Headset Procedures

Procedures for resetting and initializing the headset to resolve issues.

Troubleshooting: Unable to Turn On Headset

Solutions for Headset Power On Issues

Common reasons and solutions for the headset not turning on.

Troubleshooting: Charging Problems

Solutions for Charging Failures

Solutions for issues preventing the headset or charging case from charging.

Troubleshooting: Battery Life Issues

Causes for Short Battery Operating Time

Explains factors contributing to a short battery operating time.

Troubleshooting: Charging Time Issues

Causes for Long Charging Times

Explains reasons for excessively long charging times.

Troubleshooting: No Sound or One-Sided Sound

Solutions for No Sound or One-Sided Audio

Solutions for when there is no sound or sound from only one headset unit.

Sound Switching Delay Information

Notes on potential delays when switching audio between devices.

Troubleshooting: Low Sound Level

Causes and Solutions for Low Volume

Explains reasons for low sound output and how to adjust volume.

Troubleshooting: Low Sound Quality

Factors Affecting Sound Quality

Discusses headset fit, Bluetooth connection type, and settings affecting sound quality.

Troubleshooting: Sound Skipping Issues

Causes of Audio Dropout and Skipping

Explains reasons for frequent sound skipping or audio dropout.

Improving Bluetooth Connection Stability

Tips for improving Bluetooth connection stability and reducing audio interruptions.

Troubleshooting: Noise During Music Playback

Sources of Noise During Playback

Explains potential sources of noise during music playback.

Troubleshooting: Connection and Operation Problems

USB Transceiver and Bluetooth Connection Issues

Solutions for issues connecting to the USB transceiver or operating the headset.

Tap Operation and Headset Fit Issues

Addresses problems with tap operations and improper headset fit.

Troubleshooting: Noise During Calls

Causes of Noise During Phone Calls

Explains potential sources of noise during phone calls.

Troubleshooting: Bluetooth Pairing Failures

Common Bluetooth Pairing Issues

Solutions for when pairing with Bluetooth devices fails.

Troubleshooting: Bluetooth Connection Failures

Resolving Bluetooth Connection Problems

Steps to resolve problems with establishing a Bluetooth connection.

Troubleshooting: Headset Unresponsive

Solutions for Headset Operation Problems

Solutions for when the headset cannot be operated or functions improperly.

Troubleshooting: Call Volume and Audio Quality Issues

Addressing Call Audio Problems

Addresses issues with low call volume or poor audio quality during calls.

Troubleshooting: Tap Function Errors

Wide Area Tap Misdetection Solutions

Solutions for accidental activation of wide area tap or improper headset operation.

Troubleshooting: Ear Discomfort Issues

Earache Causes and Fit Adjustment

Addresses ear discomfort caused by headset fit or prolonged use.

Resetting the Headset

Headset Reset Procedure Steps

Step-by-step guide to reset the headset to its default settings.

Reset Completion and Initialization Guidance

Reset Indicators and Initialization Need

Information on indicators after reset and when to initialize the headset.

Initializing the Headset to Factory Settings

Headset Initialization Procedure Steps

Step-by-step guide to initialize the headset to factory settings.

Initialization Completion and Notes

Initialization Indicators and Important Notes

Information on indicators after initialization and important notes.

Product Specifications Overview

Headset and Communication Specifications

Technical specs for headset, power, temperature, and communication system.

Supported Codecs and Compatible Models

Information on audio codecs and compatible iPhone/iPod models.

Supported Codecs and Compatible Models

Audio Codec Information

Information on supported audio codecs (SBC, AAC) for music playback.

Compatible iPhone and iPod Models List

List of iPhone and iPod models compatible with the headset.

Video Guide: Wearing the Headset

Headset Part Names and Descriptions

Description of headset components and their shapes.

Video Explanation of Wearing Procedure

Textual explanation of how to wear the headset, following video steps.

Video Guide: Replacing Fitting Supporters

Fitting Supporter Replacement Steps Explained

Detailed instructions for replacing the fitting supporters.

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