Sony Trinitron KV-27V20 - Additional Information; Troubleshooting Guide

Additional Information
Troubleshooting
If the problem persists after trying the methods below,
contact your nearest Sony dealer.
Only snow and noise appear on the screen
^ Check the CABLE setting in the SET UP menu,
(page 14)
^ Check the antenna/cable connections.
*“ ► Make sure the channel is broadcasting
programs.
“ ► Press TV (black button) to change the input
mode, (page 16)
Dotted lines or stripes
Adjust the antenna.
Move the TV away from noise sources such as
cars, neon signs, and hair-dryers.
No picture (screen not lit), no sound
Make sure the power cord is connected
securely.
“ ► Operate with the buttons on the TV.
“ ► Insert the batteries in the remote commander
with the correct polarity.
“ ► Replace the batteries with new ones if they are
weak.
“ ■ * Check to see if the TV/VIDEO setting is correct:
when watching TV, set to TV, and when
watching video tapes, set to VIDEOl or 2.
“ ► Try another channel. It could be station trouble.
Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition,
(page 12)
Poor or no picture (screen lit), good sound
“ ► Adjust PICTURE in the VIDEO menu, (page 17)
- ► Adjust BRIGHTNESS in the VIDEO menu.
(page 17)
Check antenna/cable connections.
- ► Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition,
(page 12)
Remove objects from the front of TV.
Check the LIGHTSENSOR setting in the VIDEO
menu, (page 18)
Good picture, no sound
“ ► Press MUTING so that "MUTING" disappears
from the screen, (page 15)
“* ■ Check the MTS setting in the AUDIO menu,
(page 21)
— ► Make sure SPEAKER is set to ON in the AUDIO
menu, (page 21)
Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition,
(page 12)
No color
Adjust the COLOR in the VIDEO menu, (page
17)
^ Black and white programs cannot be seen in
color.
" ► Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition,
(page 12)
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Additional Information
Double images or ghosts
^ Use a highly directional outdoor antenna or a
cable (when the problem is caused bv
reflections from nearby mountains or tall
buildings).
Cannot operate menu
— ► If the item you want to choose appears in gray,
you cannot select it. Press TV/VIDEO correctly.
Cannot receive upper channels (UHF) when using an
antenna
^ Make sure CABLE is OFF in the SET UP menu,
(page 14)
Use AUTO PROGRAM to add receivable
channels that are not presently in TV memory,
(pages 13, 14)
Cannot receive any channels when using
cable TV
Make sure CABLE is ON in the SET UP menu,
(page 14)
- ► Use AUTO PROGRAM to add receivable
channels that are not presently in TV memory,
(pages 13, 14)
Remote commander does not operate
^ Batteries could be weak. Replace the batteries.
“ ► Make sure the TV's power cord is connected
securely to the wall outlet.
—* ■ Press TV (FUNCTION) when operating your
TV.
Are fluorescent lights too close to the TV? Move
them at least 3-4 feet away from the TV.
Cannot gain enough volume when using a cable box
Increase the volume at the cable box. Then press
TV (FUNCTION) and adjust the TV's volume.
The TV needs to be cleaned
— ► Clean the TV with a soft drv cloth. Never use
strong solvents such ns thinner or benzine,
which might damage the finish of the cabinet.