Help Guide
Wireless Stereo Headset
WF-C500
Making a video call on your computer
When you make a video call on your computer, you can talk wirelessly from your headset.
Hint
When the settings of the video calling application cannot be checked or calling connections [Headset (WF-C500 Hands-Free)]
cannot be selected, select [Headset (WF-C500 Hands-Free)] on the settings of your computer to make connections. See “Pairing
and connecting with a computer (Windows® 10)”, “Pairing and connecting with a computer (Windows 8.1)” or “Pairing and
connecting with a computer (Mac)”.
Related Topic
How to make a wireless connection to Bluetooth devices
Pairing and connecting with a computer (Windows® 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Disconnecting Bluetooth connection (after use)
Customer support websites
5-030-793-11(1)
Copyright 2021 Sony Corporation
Connect the headset to your computer via Bluetooth connection.
1
Launch the video calling application on your computer.
2
Check the settings (*) of the video calling application.
When you make a video call on your computer, select calling connections (HFP/HSP) and not music playback
connections (A2DP). If you select music playback connections, a video call may not be available.
On the speaker settings, select calling connections [Headset (WF-C500 Hands-Free)] (**). ([Headphones (WF-
C500 Stereo)] (**) is for music playback connections.)
Depending on the video calling application you are using, calling connections [Headset (WF-C500 Hands-Free)]
(**) or music playback connections [Headphones (WF-C500 Stereo)] (**) may not be selectable on the speaker
or microphone settings, and only [WF-C500] may be displayed. In that case, select [WF-C500].
As for frequently asked questions and answers, refer to the customer support website.
3
Depending on the video calling application you are using, this function may not be available.
*
Names may vary according to the computer or the video calling application you are using.
**
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