Bluetooth
What should I do if there is a long delay
between the earbuds and the device?
It's important to note that there may be a slight delay when using Bluetooth headphones, which is a common
limitation of Bluetooth technology. In most cases, this delay is minimal and should not impact your experience.
However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth
headphones themselves, the connected device, the audio source, the specific application being used, and even
the network conditions.
To fix this issue, please try the following:
1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or
computer.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. Test your earbuds with a different Bluetooth device, app and downloaded music/video to see if the problem
still persists.
4. Turn off the Dual Connection
Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference
between them.
How do I enable multipoint connection？
You can enable Dual connection via APP only, Open APP > More Settings > Dual Connections > Click Dual
connection to open the function
Charging
How long does it take to fully charge the
earbuds?
It takes around 1 hour to fully charge the earbuds (Room temperature 25 +/- 3 degrees Celsius laboratory data)
How long does it take to fully charge the
charging case?
It takes around 2 hours to fully charge the charging case via a wall charger
What should I do if one side is discharging
quickly?
Normally, the earbuds can be used for around 5 hours in ANC mode and 7 hours in Normal mode at 50%
volume, but playtime may vary slightly based on the music content and volume. If you use the earbuds to
make/receive calls, playtime will be shorter as it consumes more power than playing music. Please note that a
difference of less than 1 hour between the left and right earbud is considered normal.
If the difference is beyond 1 hour, please try the following:
1. Use a dry cloth/cotton swab with rubbing alcohol to clean the charging pins in the charging case and on the
earbuds to ensure a better connection. Ensure the ear tips are not blocking the charging connectors and fully
charge your earbuds.
2. Test the battery when playing music.
ANC is turned on by default. If you want to test the playtime in Normal mode, switch to Normal mode first.
What is soundcore A30i's playtime from a
single charge/with the charging case?
Normal: 7 hours of playtime for earbuds and 17 hours for the charging case.
ANC: 5 hours of playtime for earbuds and 13 hours for the charging case.
Transparency: 5 hours of playtime for earbuds and 13 hours for the charging case.
Calls (ANC Off): 3.5 hours of use.
Calls (ANC On): 3.5 hours of use.
Note: Battery playtime is obtained from testing in the Anker laboratory using the earbuds' default settings, in
normal mode, and at 50% volume. The actual playtime may vary by volume, audio source, environmental
interference, usage, etc.
What should I do if any of the following
problems occur?
1) The earbuds don’t recharge in the charging
case.
2) The earbuds keep connecting to the device
even after being put back in the charging case
with the cover closed.
3) The earbuds don't turn on when taken out of
that the earbuds are connected to the charging case. If you place the left and right earbuds in the charging case
and the LED indicators on the charging case flash white, it means they are connected properly.
2. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case
and on the earbuds to ensure a better connection.
3. Charge your charging case with a different charging cable and wall charger, and make sure the charging case
has enough power.
If your earbuds haven't been used for a long time, please make sure you charge them for at least 2 hours to see
if it helps at all.
Sound
How do I adjust soundcore A30i volume via
the earbuds?
Please customize the volume via the soundcore app.
What should I do if I experience poor sound
quality when using soundcore A30i?
1. Try different sizes of ear tips and make sure you're wearing the earbuds in the correct position so that they
create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as
medium in the left and large in the right. This will enhance the sound quality.
2. Try different types of music and make sure the input audio source has no distortion or noise.
3. Try different EQ modes in the soundcore app and customize the EQ to your preference.
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