the following:
1. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
2. Try different types of music and turn up the volume on the connected device to see if it helps at all.
3. Find the most suitable ear tips for your ears, then check the bass to see if it has improved at all. If the
earbuds are not worn properly in your ears, you may not experience the best bass performance. If one earbud
feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the
right.
4.Try selecting sound effect in the soundcore app and choose the "Bass Booster" or "Bass Reducer" EQ from the
22 available EQ options.
5.Try selecting the "Custom EQ" option in the app to customize the EQ curve style.
6. Try using your earbuds with a different Bluetooth device to see if there is a difference.
What to do if the volume of one earbud is
quieter than the other one?
1. Remove the EarTips from the earbud and clean the metal filter mesh.You can do this with cleaning alcohol by
applying a few drops to a sotff cloth and carefully wiping the affected areas. Please search for the video
"GZTln1dJb7w" in the search engine for more information.
2. Make sure the charging case has enough power and reset the earbuds as per the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. You can also check the volume balance on your Bluetooth mobile phone:
- On Android: Go to "Settings" >"Accessibility" > "Audio and On-Screeen Text" >"Audio" > "Balance".
- On iPhone: Go to "Settings" >"Accessibility > Audio/Visual >"Audio Balance".
- On Samsung: Go to "Settings" > "Accessibility"> "Hearing enhancements" > "Connected audio"
Please note: If you shift the balance to the left, the left headphone will get louder and the right one quieter. If
you shift the balance to the right, the right headphones will get louder and the left one quieter.
4. Try using your earbuds with a different Bluetooth device to see if there is a difference.
What should I do if there's low volume when
connected to a computer?
1. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
2. Clear all the pairing records on your phone and re-pair your earbuds Then turn up the volume of both your
computer and earbuds with the music/video to the maximum.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
What should I do if there's low volume when
connected to an Android phone?
连接安卓手机时音量小怎么办？
1. Turn on "Absolute Volume" in the developer options or select "the Bluetooth device volume to sync with the
phone" in the Bluetooth settings.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one notch on
your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
5. Check whether the soundcore app has turned on the maximum volume limit: Safe Volume--> limit High
Volume
What should I do if there's low volume when
connected to an iPhone?
1. Remove the maximum volume limit on your phone. Go to Settings > Sounds & Haptics > Headphone Safety
and turn off Reduce Loud Sounds.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one notch on
your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
5. Check whether the soundcore app has turned on the maximum volume limit: Safe Volume--> limit High
Volume
What should I do if there is a sudden change
in sound when listening?
聆听时声音突然变化怎么办？
1. Try different sizes of ear tips and make sure you're wearing the earbuds in the correct position so that they
create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as
medium in the left and large in the right.
2. Make sure "Wind Noise Reduction" mode and "Active Noise Cancellation " mode are not enabled, as these
may cause sound changes due to environmental variations.
3. It is recommended to turn off the "Wind Noise Reduction" mode in normal daily environments.
To Next Page
Loading...
