Sound
Setting the input and output on a computer
with soundcore A30i
For Windows systems:
1. If you only want to listen to the audio on the computer, select "soundcore A30i Stereo" for the computer
audio. If you need to adjust the volume, adjust both the software and the computer volume.
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input
and output of the software as stated below:
- Microphone on the conference software: soundcore A30i Hands-Free
- Speaker on the conference software: soundcore A30i Hands-Free
If you need to adjust the volume, please do so on via the software. If you cannot adjust the volume through the
software, please select soundcore A30i Hands-Free as output on your computer and adjust the volume.
3. If you need to use an audio and video app on the computer and you cannot set the input and output on the
app, please open the computer audio settings and choose the correct settings:
Input: soundcore A30i Hands-Free
Output: soundcore A30i Hands-Free
For iOS systems:
Set both input and output as soundcore A30i.
Mic
What should I do if I hear calls in poor quality?
1. Make sure you have raised both the volume of the earbuds and the connected device to the maximum.
2. Change the ear tips to ones that fit more snugly in your ears and make sure you're wearing the earbuds in the
correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may not obtain the
correct call performance.
3. Try switching to the phone mic and make a call to see if the problem still persists.
4. Please test these earbuds in a quieter environment for the call to see if the problem still persists or not.
What should I do if my voice sounds low and
unclear to the person on the other end of the call?
1. If you are only using one earbud, ensure that the other earbud is in the charging case.
2. Replace the ear tips with ones that fit more snugly in your ears and ensure that you are wearing the earbuds
in the correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may not
achieve the correct call performance.
3. Ensure that the audio output device selected is "soundcore A30i" on the connected device and turn up the
volume on your device.
4. If you make a call through an app, try using your phone to make a call instead to see if the problem
persists.
5. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any
difference.
What should I do if the other person's voice is
intermittent during a call?
1. Replace the earbud tips with ones that fit more snugly in your ears and ensure that you are wearing the
earbuds in the correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may
not achieve the correct call performance.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. Ensure that the audio output device selected is "soundcore A30i" on the connected device and turn up the
volume on your device.
4. If you make a call through an app, please try using your phone to make a call instead to see if the problem
persists.
5. Turn off Dual Connections.
6. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any
difference.
How do I trigger my phone's voice assistant
via soundcore A30i?
Customize the button function in the app: Open the app >select "Controls" > choose the corresponding touch
operation mode > Voice Assistant. Please note that single-click operation cannot be set to activate the voice
assistant.
What should I do if the volume of Siri is too
loud?
1. Pair your earbuds with your phone.
2. Turn down the volume when making a call.
3. Restart Siri, and the volume should be lower.
App
What should I do if the app firmware update
has been unsuccessful?
1. Make sure your earbuds have enough power, and try downloading in an environment with a good network
connection.
2. If installation fails, try uninstalling and reinstalling the soundcore app, and then restart your phone before
trying again.
3. Try with a different phone.
If you keep getting an update failure message, provide us with the phone model and the SN on the app for
further investigation.
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