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G-P6025-TM001
Issue B
DigiSAFE DiskCrypt M100 User Manual 19
9 Troubleshooting
In the event that your DISKCRYPT M100 does not function properly, please refer to the
following checklist to find out what the problem is. If further technical support is
required, please contact your local DISKCRYPT M100 reseller/distributor immediately.
Possible reason and remedy
Is the device’s
backlight on?
Ensure that the USB connector is firmly
connected to your computer’s USB port.
Is the ERROR LED
lighted?
Ensure that a valid smart card is inserted
and the card orientation is correct with
the contacts facing up.
Has a smart card been
inserted?
Insert a valid smart card into DISKCRYPT
M100.
Are both the ACTIVE
and ERROR LED
lighted?
The smart card has not initialize with
DISKCRYPT M100. Refer to 4.2.1 Smart
Card Initialization for more information.
Is the ERROR LED
blinking?
A wrong password has been entered.
Press the ESC button to restart the
authentication process.
The drive is
not recognized.
Does the STATUS LED
stay on all the time?
Ensure that the USB connector is firmly
connected to your computer’s USB port.
Does the drive’s icon
appear on the
computer?
Check for the drive icon in your
operating system. If it does not appear,
remove the USB cable, reinsert and
perform the authentication process
again.
A new drive that has not been previously
partitioned and formatted will need to be
done so. Refer to 6.1 Partitioning and
formatting your hard drive for more
information.
Is the file system
supported by the
operating system?
When using an existing drive in a new
operating system, ensure that the file
system used by the drive is compatible
with the new operating system.
Is your DISKCRYPT
M100 connected to a
USB port?
Ensure that the DISKCRYPT M100 is
plugged into a USB port directly rather
than an extension cable or hub. If the
drive isn’t recognized when plugged into
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