Standard Imaging A17 - Service Policy

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If service, including recalibration, is required, please con-
tact Standard Imaging’s Customer Service department by
phone or email prior to shipping the product. Standard
Imaging’s Customer Service and Technical Service staff will
attempt to address the product issue via phone or email. If
unable to address the issue, a return material authoriza-
tion (RMA) number will be issued. With the RMA number,
the product can be returned to Standard Imaging. It is the
responsibility of the customer to properly package, insure
and ship the product, with the RMA number clearly identi-
ed on the outside of the package. The customer must
immediately le a claim with their carrier for any shipping
damage or lost shipments. Return shipping and insurance
is to be pre-paid or billed to the customer, and the customer
may request a specic shipper. Items found to be out of
warranty are subject to a minimum service fee of 1 hour
labor (excluding recalibrations) for diagnostic efforts and
require a purchase order (PO) before service is performed.
With concurrence from customer, the product may be re-
placed if it is unserviceable or if the required service is
cost prohibitive. Products incurring service charges may
be held for payment. Standard Imaging does not provide
loaner products. See the Standard Imaging Warranty and
Customer Responsibility for additional information.
Service Policy