Stanley Dura-Max 5400 Series - Attachment 6: iQ Troubleshooting Aid for Status Codes

iQ Control Box
36 Document # 204144 REV B • www.stanleyaccess.com • 1.800.7.ACCESS
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01.25.2019
Attachment 6
iQ Troubleshooting Aid
(Sheet 1 of 1)
Symptom Remedy
Door does not close and/or
Status code displays ho/E2
NOTE: E2 indicates door held open by any sensor
input other than Hold Open Switch on TB-2.
Use best pracces to troubleshoot using handheld device and
provided wiring diagrams.
Check hold beam type (index 20). Monitored beams should
be set to “Monitored Beam” and non-monitored beams
should be set to “Non-monitored Beam.”
Reference latest Photo Beam Pro Troubleshoong Tech Tip.
Handheld will not update rmware Controller is not displaying 00. Re-FIS the door.
Door hits Open Stop/full open bumper Increase the Open Check Length (Index 3).
Door moon is not the same as the MC521/
MC521PRO for the same sengs
Parameters value for the iQ are not the same as MC521/
MC521PRO. Refer to Table 3.
Status code displays E3
Check mechanical issues, components.
Re-do rst installaon sequence (FIS).
Status code displays E4
Verify sensor wiring and safety logic seng.
Status code displays F0-F1, F6-F7 Verify sensor wiring and safety logic seng.
Status code displays F2-F3
Monitored beam Failure. Verify proper wiring and “holding
beam type”(index 20 = appropraite seng, Monitored Beam
or Non-Monitored Beam.
Reference latest Photo Beam Pro Troubleshoong Tech Tip.
Door moves slowly on one cycle.
Status code displays 33 or 34 or 36 momentarily
(3 seconds).
Note it. No acon required.
Door moves slowly on several cycles.
Status code displays 33 or 34 or 36 on
slow cycles.
1. Reset Power.
2. If code does not clear, Call Tech Support.
Door tuning issues
Refer to parameter descripons for useful adjustments.