Return46
13 Return
Before returning any devices to us for
maintenance, recalibration or repair
please send us an support request e-mail
(info@steinsohn.eu) with the following
information:
• reason for return,
• ship name,
• customer number,
• number/name of tank,
• IMO number,
• serial number of the device.
If available, please also add:
• pictures of the error message or
damages on the device, (especially for
repair and claims)
• measuring results from the troubles-
hooting process.
After receiving confirmation of your sup-
port request, do the following steps:
1. Dismount the device (according to
chapter “Dismounting“)
2. Clean the device.
If your device came in contact with
harmful substances, a declaration of
decontamination is required.
3. Pack the device damage-proof.
4. Send the device to the following add-
ress:
Stein Sohn GmbH
Oststraße 52
22844 Norderstedt
Germany
14 Storage
Storage temperature: -40 to 125°C
Do not bend the sensor cable to a radius
below 100mm.
15 Dismounting
15.1 Top-Mounting Sensor
1. Drain the tank, if necessary.
2. Cut off the power supply and dis-
mount the junction box.
3. Unscrew the bolts from the bulkhead
flange and Remove the bulkhead
flange.
4. Carefully pull the sensor out of the sen-
sor pipe.
5. Secure the seat flange against leaking.
6. Clean the device.
7. Place the protective cap on the sensor.
CAUTION
Do not carry the sensors by the cable.
CAUTION
Only dismount the device while it is
not under current or pressure.