15. Warranty
• Steiss™ guarantees this equipment to be free from defects in material and workmanship for up to 36
months from the date of delivery to your unit.
• At the manufacturer’s discretion, we agree to service, repair or replace any equipment or part found to be
defective, at no charge.
• This warranty excludes equipment that has been damaged during shipping, or through tampering,
improper maintenance, carelessness, an accident, negligence, or misuse, as well as equipment that has
been altered, repaired or dismantled other than with the manufacturer’s written authorisation and by a
properly qualied technicians following approved procedures.
• In no event shall Steiss™ be liable for any direct, indirect or consequential damage or loss resulting from
the use of this equipment.
• The warranty is non-transferable.
Terms such as ‘Medium Risk’, ‘High Risk’ and ‘Very High Risk’ are descriptions of an individual’s risk level
of developing a pressure sore. (Descriptive Risk Levels). These risk levels are assessed by nurses and as
there may be some variability between nurse measurements/observations, descriptive risk levels should
only be used as a guideline.
Steiss™ uses these Descriptive Risk Levels based on existing market research and internal study to
show the suitability and effectiveness of the pressure care systems provided. Internal and external
research is and will always be ongoing. These Descriptive Risk Levels should not be taken as
prescriptive criteria.
Steiss™ mattresses/cushions should be seen as an aid to care and DO NOT replace the need for good
nursing care and intervention. All Steiss™ products must be used as part of an individualised care plan
which includes proper nursing practices i.e. turning/repositioning, and regular patient skin assessments.
Pressure-relieving equipment alone will not prevent pressure ulcers. Pressure ulcers are multi factorial
and both external and internal factors may cause them to develop. It is up to the professional judgement
of a nurse to assess the risk and develop a care plan which prescribes suitable pressure reducing
equipment and appropriate nursing care. Some pressure sores are inevitable due to falls and longer
periods of immobility. Some sores can developing below the surface of the skin. It may not be visible to
the naked eye and may therefore not become obvious for hours or days after a fall or longer periods of
immobility or injury. For this reason Steiss™ cannot guarantee that the use of the equipment alone will
prevent pressure ulcer formation.
The care giver, operating in accordance with the guide for best clinical practice, will be advising suitable
treatment and just using this mattress manual as a guide only.
16. Legal Disclaimer
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