17
12.5. The unit was damaged by any or any combination of the
following:
a) normal fair wear and tear;
b) connection to an incorrect water supply, for exam-
ple where the water is highly conductive; where the
water has a mineral content with a TDS > 2500 mg/L;
or where the Langelier Saturation Index (LSI) of the
water is outside the range -1.0<LSI <0.8 (The LSI is a
numeric value indicating whether water is scale form-
ing or corrosive. It factors in pH, total alkalinity, calcium
hardness and water temperature);
c) connection to water from a bore, dam or swimming
pool;
d) connection to an incorrect power supply;
e) connection to faulty equipment, such as damaged
valves;
f) insufficient air flow;
g) foreign matter in the water supply, such as sludge or
sediment;
h) corrosive elements in the water supply;
i) inappropriate anode or replacement regime used;
j) accidental damage;
k) act of God, including damage by flood, storm, fire,
lightning strike and the like;
l) excessive water pressure, negative water pressure (par-
tial vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired or
attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed
more than 30 kilometres from our closest authorised ser-
vice technician.
13.2. for the extra time it takes our authorised service technician
to access the unit for inspection and testing if it is not sited
in accordance with the Operating and Installation Guide
and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to
make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and
test the unit until you provide safe and free access to it, at
your cost.
16. If we reject your warranty claim in accordance with clause
12, we may charge you for our authorised service techni-
cian’s labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to an-
other location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensa-
tion for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any
rights and remedies you may have under the Australian
Consumer Law.
ENVIRONMENT AND RECYCLING
Please help us to protect the environment by disposing of the
packaging in accordance with the national regulations for waste
processing.
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