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Operating Manual: ULT25NE 10327.1 | 12.22.2016
10. Warranty
The following Warranty applies to the Shuttle ULT25NE manufactured by
Stirling Ultracold, a division of Global Cooling, Inc. Due to the nature and size of
the Shuttle ULT25NE, a product exchange may be preferable to field-level service.
In order to maintain maximum uptime and to optimize customer service, Global
Cooling, Inc. reserves the right to exchange the ULT25NE with a serviceable new or
previously-used replacement at its discretion.
Limited Warranty, USA
• The warranty period starts two weeks after the original date of shipment
from Global Cooling, Inc.
• The Shuttle ULT25NE is warranted for a period of ONE YEAR for materials and labor
at our factory.
• If a service issue arises, contact the Global Cooling, Inc. Service Department to register
Warranty Service and initiate a resolution.
• Advanced authorization for a service company to diagnose the problem must
be approved by Global Cooling, Inc.
• Global Cooling, Inc. will not be responsible for charges incurred for service calls made
by a third party prior to authorization by Global Cooling, Inc.
• Global Cooling, Inc. retains the right to replace any product in lieu of servicing
it in the field.
• Liability in all events is limited to the purchase value only.
• Under no circumstances will Global Cooling, Inc. be responsible or held liable for con-
sequential or incidental damages associated with loss of stored product in the event
of an equipment failure.
• Extended warranty programs are available. Contact Global Cooling, Inc. for a custom
warranty solution.
Limited Warranty, CANADA
• The warranty period starts one month after the original date of shipment
from Global Cooling, Inc.
• The Stirling Ultracold Shuttle is warranted for a period of ONE YEAR for materials
and labor at our factory.
• If a service issue arises, contact the Global Cooling, Inc. Service Department to register
Warranty Service and initiate a resolution.
• Advanced authorization for a service company to diagnose the problem must
be approved by Global Cooling, Inc.
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