Problem Possible reason Remedy
No menu or signal from the
Android IP Box on the TV
Wrong input on the TV Check whether the correct
HDMI input on your HDTV is
selected.
The connections are not done
properly.
The quality of the connected
cables is insufficient.
Ensure that the connections
are done correctly and are
fitting well to the connected
input/output.
Check that the quality of all
cables is good. Reconnect all
cables between the IP Box and
the TV set.
No internet connection/
activities
Make sure the Wi-Fi network
is connected and the security
key for the encrypted network
is correct.
Make sure you select the
correct IP address settings.
Some HDTVs cannot display
the entire picture
Setup the screen ratio on your
HDTV as automatic or change
the screen size in the system
menu.
The IP Box switches off after 3
hours of no commands of the
remote control
The power saving Auto
standby function is activated
Switch the Auto standby
function off, if you don’t like it.
Forgotten your PIN code Default PIN is 1234 Contact your local Service
Hotline or send an email to our
support via www.strong.tv
The external USB HDD does
not start.
The power consumption is
too high.
Connect an extra power supply
adapter to your USB HDD
device.
8.0 TECHNICAL SPECIFICATIONS
Video decoder
Aspect ratio: 16:9, Auto/Full screen
Video resolution: 2160p*, 1080p, 1080i, 720p
* 2160p is only presented in the menu when HDMI is connected to a 4K UHD TV (HDMI cable of good quality advised).
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