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OPOS-CAM Troubleshooting
Tips to troubleshoot issues with S Class OPOS-CAM
Make sure USB drivers are installed, and the USB Class of the cutter is set correct.
• USB Driver for cutter has to be installed:
https://www.summa.eu/download/InstallUsbDrivers.exe
• USB Driver for camera: https://www.summa.eu/download/InstallOPOScamDrivers.exe
• USB interface has to be used (is mandatory).
• Summa CameraControl needs to run on the computer. Download and install the most recent
version: https://www.summa.eu/download/setupCameraControl.exe
• USB Class on the cutter needs to be set to “USB Port 1”. Click [Settings] – [More] –
[Communication] – [USB Class].
• Do not use Summa Cutter Control 5, as this version is not compatible with the machine. Use
Summa Cutter Control 4 (Legacy) to change machine parameters.
• Check your Windows version. In case this is Windows 8 N or Windows 10 N, then install the
“Media Feature Pack for N versions of Windows” available from Microsoft.
Interference which may occur
Make sure communication with the camera runs smooth. Other devices may interfere with
the data of the camera.
• Do not use an USB Hub between cutter and computer.
• Try another USB interface on the computer.
• The USB cable length should not exceed 5 meters.
• Do not use extension cables.
• The USB cable may be defective: try another cable.
• Prevent the USB cable to touch the media support roll. Prevent the media to touch the USB
cable. This to prevent static electricity discharge over the USB cable causing communication
issues.
• The USB socket on the cutter may be loose or defective. To prevent damage on the USB
connector, guide the USB cable inside the stand.
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