Trouble Shooting Guide (continued)
Problem Possible cause What to do
Espresso does not have any Crema Not enough coffee in filter See “Functions of your Piccolo
(Continued) Espresso
®
” pg12.
Handle comes off during brewing Coffee tamped too hard Tamp the coffee grinds lighter
Coffee grind is too fine Change to a coarser grind of coffee
Filter handle is not attached correctly, See “Preparing an espresso” pg12
or has not been tightened sufficiently.
Top edge of filter is not free Clean around the edge of the filter and
of coffee granules. wipe the brewing head clean of coffee.
The brewing head is dirty Wipe brewing head with a damp cloth.
The brewing head is defective Contact a Sunbeam Service Centre.
Brew head rubber seal is worn Contact a Sunbeam Service Centre.
or damaged.
Coffee is too cold Cups, filter and filter handle are cold Pre-heat cups, filter, handle and filter
See “Functions of your Piccolo
Espresso
®
” pg12.
If making a cappuccino or latte Ensure that milk is heated properly
the milk may not be heated enough. during frothing, but be sure not to
boil the milk.
No steam from the steam wand/arm Steam wand/arm is blocked.
See “Cleaning the steam wand” pg14.
Not enough froth when
frothing milk Milk is not fresh Ensure the milk is fresh
Milk temperature is too warm Ensure that the milk is well refrigerated
before use.
Frothing jug For best frothing results use a stainless
steel jug and if possible refrigerate or
run the jug under cold water before use.
Steam wand/arm is blocked See Cleaning the steam wand” pg14.
Milk has been boiled Start again with fresh, chilled milk
Please contact Sunbeam directly on Freecall 1300 881 861, if this guide does not solve
your query. We have experienced staff on hand to assist, Monday to Friday.
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