19
Troubleshooting
Problem Possible Reason Solution
The screen is blank
The unit has no power Ensure Sous Chef is plugged into the
power supply.
In sleep mode Press any button to activate appliance.
The Sous Chef has
turned off
Auto Keep Warm period
has ended
After the pre-set Keep Warm time has
ended unit will turn off and READY will
appear on the screen.
Maximum time has been
reached
When the maximum cooking time in each
mode is reached the unit will turn off and
READY will appear on the screen.
Stir arm does not
work
Using on RICE mode Stir arm is disabled in RICE mode. Use
another cooking function.
Stir arm not selected Press the STIR button to turn on the stir
arm.
Arm not fitted into pot
correctly
Ensure the stir arm sits in the base of the
pot and twist until locks into place.
Pot not placed into unit
correctly
Remove the pot and replace into unit
making sure it sits evenly.
Screen displays
'Dry Error'
Not enough liquid in the
pot
Add liquid to the pot.
Pot is not placed into the
unit correctly
Ensure the base of the pot is sitting flat
against the heating element.
Food isn't cooking
in Sauté
Added ingredients into
the pot too early
Wait until screen changes from PREHEAT
to COOKING before adding ingredients.
Stir arm operates
when not selected
Stir arm automatically
rotates for up to 10
seconds after the START
button is pressed
The rotating of the stir arm ensures the pot
is placed into the multi cooker securely.
Error E1 appears on
the screen
Internal issue with the
Sous Chef
Contact Sunbeam as the unit requires
servicing.
Error E2 appears on
the screen
Internal issue with the
Sous Chef
Contact Sunbeam as the unit requires
servicing.
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