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SunSetter Platinum Series - User Manual

SunSetter Platinum Series
36 pages
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For Technical support visit us at hp://ownerscorner.sunseer.com
e-mail at contactus@sunseer.com or call Toll Free 800-670-7071 • Fax 877-224-4944
OWNER’S MANUAL
& INSTALLATION
INSTRUCTIONS
Do Not Discard,
Retain for Future Reference
Manual
Awnings
and
Motorized Awnings
WARNING:
FAILURE TO FOLLOW THESE
INSTRUCTIONS COULD
RESULT IN
PERSONAL INJURY!
Awnings by SunSeer
Featuring Sunbrella Fabrics

Table of Contents

Questions and Answers

  • K
    karenmillerAug 7, 2025
    What to do if SunSetter Accessories awning/motor doesn't respond to the remote properly?
    • G
      Glenn OrtegaAug 7, 2025
      First, unplug the motor, wait two seconds, and plug it back in. If the motor jogs, proceed to Section A. If it doesn't, go to Section B. Section A involves pressing and holding the CLOSE and OPEN buttons together on the remote until the motor jogs, then pressing and holding the PROGRAMMING button until the motor jogs again. Finally, test for proper operation. Section B involves pressing and holding the CLOSE and OPEN buttons together on the remote until the motor jogs, then performing Steps 9-18 in Appendix D on Page 26. Finally, test for proper operation. If neither Section A nor Section B fixes the issue, perform Steps 1-18 in Appendix D on Page 26, or call SunSetter Technical Support at 800-670-7071.
  • J
    Jennifer ParkAug 21, 2025
    How to self test the SunSetter Accessories remote transmitter?
    • S
      Shawna NorrisAug 21, 2025
      To self-test the remote transmitter, press each button (CLOSE, OPEN, my) on the front of the remote, one at a time. Hold each button for 5 to 10 seconds. The LED light should blink for at least 5 seconds, then stop blinking. If this happens, the remote transmitter is working correctly. If not, replace the remote transmitter’s battery with a new Lithium CR2430.

Summary

READ ME FIRST!

Installation of your Awning

Guide to installing the awning.

Operation of your Awning

Awning Installation Instructions

Installation Area

Mounting Height for Wall Brackets

Guidance on optimal height for mounting wall brackets.

Wall Bracket Locations

Installing Brackets on Wood Frame Walls

Steps for mounting brackets on wood-framed structures.

Installing Brackets on Masonry, Brick, or Concrete Walls

Steps for mounting brackets on masonry or concrete walls.

Securing the Awning into the Brackets

Soffit Mount Installation - Mounting Line

Soffit Bracket Locations

Specific locations for mounting brackets on a soffit.

Mounting the Brackets into the Soffit

Procedure for attaching brackets to the soffit structure.

Securing the Awning into the Soffit Brackets

Check Your Awning for Proper Operation

Test for Proper Operation

Manual Model Only

The Multi-Channel Remote Transmitter

Programming the Transmitter

General Care and Maintenance of Your Awning

Care and Maintenance of Your Electric Motor and Remote Transmitter

TROUBLESHOOTING

Problem with Installation

Common installation issues and their solutions.

Problem with Appearance

APPENDIX A: ADJUSTING THE OPEN AND CLOSE STOP LIMITS FOR THE MOTORIZED AWNING

TO CHANGE THE OPEN LIMIT

Procedure to adjust the awning's fully open position.

TO CHANGE THE CLOSED LIMIT

Procedure to adjust the awning's fully closed position.

APPENDIX B - Changing the Pitch of Your Awning

To raise the Front Bar

To lower the Front Bar

APPENDIX C: How to Drain Water From Your Awning Fabric

APPENDIX D: Resetting Remote Communication and Reprogramming the Motor

PREPARE MOTOR

SET THE CLOSED AND OPEN POSITIONS

APPENDIX F: Awning Removal Procedure

10-Year Limited Manufacturers Warranty For Awnings and Accessories

WHAT IS COVERED UNDER THIS WARRANTY?

WHAT IS NOT COVERED UNDER THIS WARRANTY?

SunSetter Platinum Series Specifications

General IconGeneral
BrandSunSetter
ModelPlatinum Series
CategoryAccessories
LanguageEnglish

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