Sunso WTP-801 - Utility Tool Installation Guide

WTP-801 User Manual
24
6.4 Problems Emerge During the Paper Cutting
Problem Description
Probable Reason
Solution
Cutter jam, the
movable cutter cannot
go back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worm gear and worm
wheel abrasion
Replace the worm gear and worm wheel
Motor is burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission
system
Insufficient cutting
Cutter edge abrasion,
paper is too thick
Replace the cutter
Paper jam
Thermal printer head
is over-heated
Reduce the density of printing
Driving is too fast
Reduce the printer speed to the limit of
thermal printer head
Wrong paper feeding
position
Put the paper parallel with the paper mount
and insert into the space between platen
roller and the thermal printer head.
Note: about the density setting, please refer to Chapter 8.
6.5 Removing Jammed Paper
Warning: Do not touch the thermal print head because it becomes very hot after printing.
If the printer cover can be opened, operate it according to the next steps.
1) Turn off the printer and pull the cover opening lever to open the printer cover.
2) Remove jammed paper, reload the roll, and close the printer cover.