Supereyes A005 - Troubleshooting; Blank Screen and Connection Issues; Image Quality Problems; Connectivity and Recognition Issues

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Trouble Shooting
Trouble vision
Possible Reason
Solution
1
Blank screen
LED is closed;
Preview is closed;
No suitable devices;
Incorrect connection with PC.
Open LED;
Open preview;
Choose suitable
devices;
Connect USB again.
2
Vague picture,
discoloration,
slow speed
Dirty lens;
Incorrect focus;
Incorrect connection with PC;
The Configuration of PC is
too low;
Clean by Lens paper;
Adjust focus;
Connect USB again;
Choose new PC;
3
Picture
distortion
Incorrect connection with PC;
Trouble inside of microscope.
Connect USB again;
Contact to repair.
4
Flicker picture
(Wireless
model)
Bad frequency
Choose the suitable
frequency.
5
Cannot
recognized
Incorrect connection with PC;
Trouble inside of microscope.
Connect USB again;
Contact to repair.
Technical Support
Visit Supereyes website www.supereyes.cc to find solutions to common problems
and video tutorials. You can download drivers and documents under Technical
Support. Please email help@supereyes.cc if you need help.