Supermicro C7C242-CB-M - Technical Support Procedures

3-3
Chapter 3: Troubleshooting
3. If the above steps do not x the Setup Conguration problem,
contact your vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please make sure that you have
followed all the steps listed below. Also, note that as a motherboard
manufacturer, Supermicro does not sell directly to end users, so it is
best to rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specic
system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on
our website (http://www.supermicro.com/support/faqs/) before
contacting Technical Support.
2. BIOS upgrades can be downloaded from our website at (http://
www.supermicro.com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it
depends on the boot block code of the BIOS.
3. If you've followed the instructions above to troubleshoot your
system, and still cannot resolve the problem, then contact Supermi-
cro's technical support and provide them with the following infor-
mation:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system rst boots up)
• System conguration
• An example of a Technical Support form is on our website at (http://
www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account
number ready when placing a call to our technical support depart-
ment. We can be reached by e-mail at support@supermicro.com,
by phone at: (408) 503-8000, option 2, or by fax at (408)503-
8019.