Supermicro X10DRi - Technical Support Procedures

3-5
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro also sells motherboards
through its channels, so it is best to rst check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s) with the
specic system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.
com).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•Motherboard model and PCB revision number
•BIOS release date/version (This can be seen on the initial display when your
system rst boots up.)
•System conguration
4. An example of a Technical Support form is on our website at (http://www.
supermicro.com/RmaForm/).
•Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com.