Supermicro X12DPi-N6 - 3.2 Technical Support Procedures

Chapter 3: Troubleshooting
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5. Check and change one component at a time instead of changing several items at the
same time. This will help isolate and identify the problem.
6. To nd out if a component is good, swap this component with a new one to see if the
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.
3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to rst check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specic system conguration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.
com/FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.com/
ResourceApps/BIOS_BMC_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your system rst
boots up.)
• System conguration
4. An example of a Technical Support form is on our website at http://www.supermicro.com/
RmaForm/.
5. Distributors: For immediate assistance, please have your account number ready when
placing a call to our Technical Support department. We can be reached by email at
support@supermicro.com.