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3-4

X10DRL-i Motherboard User’s Manual

within the normal range. Also check the front panel Overheat LED, and make

sure that the Overheat LED is not on.

5. Adequate power supply: Make sure that the power supply provides adequate

power to the system. Make sure that all power connectors are connected.

Please refer to our website for more information on minimum power require-

ment.

6. Proper software support: Make sure that the correct drivers are used.

B. When the system becomes unstable before or during OS installation, check

the following:

1. Source of installation: Make sure that the devices used for installation are

working properly, including boot devices such as CD/DVD disc, CD/DVD-

ROM.

2. Cable connection: Check to make sure that all cables are connected and

working properly.

3. Using minimum conguration for troubleshooting: Remove all unnecessary

components (starting with add-on cards rst), and use minimum conguration

(with a CPU and a memory module installed) to identify the trouble areas.

Refer to the steps listed in Section A above for proper troubleshooting proce-

dures.

4. Identifying bad components by isolating them: If necessary, remove a compo-

nent in question from the chassis, and test it in isolation to make sure that it

works properly. Replace a bad component with a good one.

5. Check and change one component at a time instead of changing several

items at the same time. This will help isolate and identify the problem.

6. To nd out if a component is good, swap this component with a new one to

see if the system will work properly. If so, then the old component is bad.

You can also install the component in question in another system. If the new

system works, the component is good and the old system has problems.

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please

note that as a motherboard manufacturer, Supermicro also sells motherboards

through its channels, so it is best to rst check with your distributor or reseller for

Supero X10DRL-i User Manual

Questions and Answers: