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5. Trouble Shooting
No lights are lit on the router
The router has no power.
• Make sure the power cord is properly connected to the router.
• Make sure the power adapter is properly connected to a functioning power outlet. If it’s in a
power strip, make sure the power strip is turned on.
• Make sure you are using the correct power adapter (DC 7.5V, 1Amp).
There is no numbered light lit for a connected device
There’s a hardware connection problem.
• Make sure the cable connectors are securely plugged in at the router and the device.
• Make sure the connected device is turned on.
• Be sure the correct cable is used. For computers, use a Category 5 Ethernet patch cable. For
other devices, you may need a cross-over cable or may need to use the uplink port.
Why my browser can not open the router’s on-line configuration program
You may need to download and install the Java Plug-in for your Operating System. Please
refer to CD-ROM to install. Or upgrade your browser to Internet Explorer 5.5 and higher (with SP1),
Netscape 6.0 and higher, Mozilla 5.0 and higher, Opera 6.0 and higher
After setting up my router, I can not play on-line game
The Broadband Router uses Network Address Translation to issue several private (virtual) IPs
using one public IP address Internet games communicate with each other based on IP addresses and UDP
port numbers. Unfortunately, some games will be affected when NAT is applied. Gamers would not
communicate with each other due to the side effect created by NAT. Such games and applications are
called NAT unfriendly applications. You can setup “Special Application” on this router. Consult your
game vender for correct port setting.
If you want to host the Internet game for your parties to join it is better for you to set one
computer host that you are playing on to be a DMZ host. You will need to tell your parties to
join your game on the IP address of the WAN interface of the router device. Do not tell your
parties of the virtually local IP address assigned from the DHCP function of the router device
or you see in the game or the computer host.
If your Internet connection service is an ADSL PPPoE or cable modem connection, please check
the IP address of the WAN interface at every new Internet connections.
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