TROUBLESHOOTING
Sysmex KX-21 Operator’s Manual -- Revised October 1998 7-17
3.6 Analysis Errors
Error Message Meaning of Message
"Background Error"
Background count exceeds tolerance.
WBC 0.1 [<=0.3] (×10
3
/µL)
RBC 0.05 [<=0.02](×10
6
/µL)
HGB 0.0 [<=0.1] (g/dL)
PLT 12 [<=10] (×10
3
/µL)
ERR CODE:XXXXX.X.X
*
Help
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3:Cancel
1:Auto Rinse
Suspected a dirty aperture or SRV.
Execute an Auto Rinse.[1]
In Auto Rinse, background check reveals that
the background count of any parameter
exceeds the tolerance.
Tolerance: WBC 0.3×10
3
/µL or less
RBC 0.02×10
6
/µL or less
HGB 0.1g/dL or less
PLT 10×10
3
/µL or less
Cause 1) Dirty aperture
2) Dirty HGB flow cell
3) Bubbles mixing
4) Faulty reagent
Action
1) Auto Rinse
Press [1] key to perform Auto Rinse.
2) Clean Transducer
Refer to
Chapter 4, Section 5.2: Clean Transducer
or
Chapter 4,
Section 7.3: Clean WBC/RBC Transducer Aperture.
3) Clean SRV
Refer to
Chapter 4, Section 6.1: Clean Sampling Valve (SRV).
4) Replenish Reagent
Faulty lyse will affect background for WBC or HGB. In case diluent
is faulty, it will affect all parameters, notably PLT background count.
Analysis after error
occurrence
Ready for analysis (although the next sample could be affected)
NOTE: • Press [3] key to return to the Analysis screen. Although the system is
ready for analysis, the error may occur in the next analysis.
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