TROUBLESHOOTING
7-18 Sysmex KX-21 Operator’s Manual -- Revised October 1998
Error Message Meaning of Message
"Sampling Error"
ERR CODE:XXXXX.X.X
Execute clog removal sequence.
If clog persists,
press[SELECT], then
[Maintenance]->[Clean Transducer]
or dab with brush after [SELECT]
[Maintenance]->[Drain T.D.Chamber]
[1]
1:Clog Remove
*
Help
*
Error has occurred during counting.
Parameter: WBC PLT
Suspected a clogged aperture.
3:Cancel
Sampling data falls into disorder.
Sampling data refers to the count taken every
0.5 seconds during counting. The system
monitors the counts.
Cause 1) Dirty aperture
2) Effect of external noise interference
Action
1) Clean Transducer
1. Remove Aperture Clogging
Press [1] key to execute automatic clog removal sequence.
2. Transducer Rinse Sequence
Pour 1 mL each of CELLCLEAN in the transducer chamber to
perform auto rinse sequence. Refer to
Chapter 4, Section 5.2:
Clean Transducer.
3. Clean the Transducer with Brush
Clean the aperture using brush. Refer to
Chapter 4,
Section
7.3: Clean WBC/RBC Transducer Aperture.
2) Remove Source of External Noise
Move the noise source away from the unit.
Analysis after error
occurrence
Ready for analysis (although the next sample could be affected)
NOTE: • Press [3] key to return to the Analysis screen. Although the system is
ready for analysis, the error may occur in the next analysis.
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