Tally Dascom DL-820 - Restoring Factory Default Settings; Clearing Media Jams; Cleaning the Print Head

Tally Dascom DL-820 User Guide V1.0
43
Faults
Probable Causes
Recommended Solutions

Choose proper media sensor sensitivity. If the
problem persists, change the sensor
sensitivity level in System Setup.
Winkled ribbon
 Improper ribbon tension
 Left/right tension of the
ribbon not balanced
 Incorrect darkness
 Improper media and ink
ribbon
 Turn the Ribbon Winding Knob to adjust the
tension.
 Turn the Ribbon Balance Dial.
 Choose the proper density in the menu or
driver settings.
 Use genuine and correct type of supplies.
(Consult the re-seller for supplies.)
Slipping ribbon
(dirts
accumulate)
 Improper ribbon tension
 Turn the Ribbon Winding Knob to adjust the
tension.
Jammed ribbon
 Incorrect ribbon winding
 Reversed ribbon
 Reload the ribbon correctly
 Install the ribbon in the correct winding
direction.
5.2 Restore factory default settings
Sometimes restoring factory default settings helps to resolve the problems. There are three
ways to do it:
 When turn on the power, hold the ►► key until the power LED flashes 4 times and the
buzzer beeps 4 times.

Use the Configuration Tool to restore factory defaults.
 Use control panel to restore factory defaults.
5.3 Clear jammed media
Caution： Beware of high temperature near the print head.

Turn off the power. Open the top cover. Unlock and lift the print head.

Remove the media attached to the ribbon. Remove the ribbon. Use a cotton swab, soaked
with alcohol to clean up the print head.

Reload the media.
 Reload the ribbon. Turn the winding knob to get the affected portion of ribbon out of the way.
5.4 Clean the print head
Let the head cool down before cleaning.
Avoid damage to the head with finger nails or solid objects.
Turn off the power. Open the top cover and unload the ribbon. Clean the head with a cotton
swab soaked with alcohol (alcohol, methanol, or isopropyl alcohol).