Tapworks AD11 User Manual

Programming the Ultra 9 Faceplate
Please Remember – Only use tablet or pellet salt in your softener!
17
Diagnostic data transfer
Tapworks Water Softeners come fitted with our unique diagnostic
data transfer system.
Our Automated Service Evaluation System enables your water
softener to ‘talk’ directly to the Service Centre and communicate
data which otherwise might only be accessed by a site visit to
your home.
The data received is reviewed by a technician and if there is a
problem it may be possible to correct it by telephone. If a service
call is necessary, the engineer will be likely to know in advance
what parts and repairs are required.
DIAGNOSTIC DATA TRANSFER
• Canprovideyouwithinformationontheefciencyand 
performance of your water softener.
• Cansaveyouthecostandinconvenienceofanunnecessary 
call-out.
• Cansavetimeandmoneyintheeventofacall-out.
USING THE DIAGNOSTIC DATA TRANSFER
• Youwillneedatelephone.
• DialtheServiceCentrededicatedtelephonenumber
0870 429 9054.
• Whenconnected,theServiceCentrewillaskyoutofollow
a simple procedure.
• Holdthetelephonemouthpieceabout1” from the symbol
on the faceplate below the screen. (see illustration below).
• Pressthetelephonebutton.
• ‘CALL’willappearonscreen.
• Pressthetelephonebuttonagain.Theunitwillbeepfor 
approximately 30 seconds
• Whenthebeepingstopsnishyourcall.
Your call will then be processed by the Service Centre.
Don’t forget to leave your details if you expect a reply!

Tapworks AD11 Specifications

General

Brand	Tapworks
Model	AD11
Category	Water Dispenser
Language	English