Tapworks AD11 User Manual

Diagnostic data transfer
Please Remember – Only use tablet or pellet salt in your softener!
26
Programming the AD11 & AD15 Faceplates
Tapworks water softeners come fitted with our unique diagnostic data
transfer system.
Our Automated Service Evaluation System enables your water softener
to ‘talk’ directly to the Service Centre and communicate data which
otherwise might only be accessed by a site visit to your home.
The data received is reviewed by a technician and if there is a problem
it may be possible to correct it by telephone. If a service call is
necessary, the engineer will be likely to know in advance what parts
and repairs are required.
DIAGNOSTIC DATA TRANSFER
• Canprovideyouwithinformationontheefciencyand 
performance of your water softener.
• Cansaveyouthecostandinconvenienceofanunnecessary 
call-out.
• Cansavetimeandmoneyintheeventofacall-out.
USING THE DIAGNOSTIC DATA TRANSFER
• Youwillneedatelephone.
• DialtheServiceCentrededicatedtelephonenumber
0870 429 9054.
• Whenconnected,theServiceCentrewillaskyoutofollow
a simple procedure.
• Holdthetelephonemouthpieceabout1” from the symbol
on the faceplate below the screen. (see illustration below).
• SimultaneouslypresstheUPandDOWNbuttons.
• Aconstantbeepingpatternisemitted.
• Releasethebuttons,thedatamessagewillcontinuetotransmit
for about 20 seconds.
• Whenthebeepingstopsnishyourcall.
Your call will then be processed by the Service Centre.
Don’t forget to leave your details if you expect a reply!

Tapworks AD11 Specifications

General

Brand	Tapworks
Model	AD11
Category	Water Dispenser
Language	English