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Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit,
SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your service
provider.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an TCL accessory.
When I select a number from my contacts, the number cannot be
dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
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