Telstra TEC-C - Phonebook and Troubleshooting; Phonebook Management; Troubleshooting Common Issues

Most problems can be fixed with a few
Troubleshooting
Phonebook
Store entry in phonebook (up to 50)
1 Press . then press mute again. Scroll
to New Entry, press mute
2 Enter name using keypad and
press mute
3 Enter phone number and press mute
to save.
4 Add to VIP? is displayed. Press
mute if you want to add to your VIP
list, otherwise press mute Saved! is
displayed.
To save a number to your phonebook
from the Calls list, press calls Scroll to the
numberand press mute Save Number is
displayed, press mute Enter name and
press Edit the number if required,
press mute to save
Dial entry in phonebook
1 From the home screen, press
2 Scroll calls or to display the entry
and press to dial.
Need some help?
Ifyou need help, call us on 13 22
00. You can also go to https://www .
telstra.com.au/support/category/
home-phone for online support
telstra.com/fix
crowdsupport.telstra.com.au
simple checks.
Problem Solution
Phone doesn ’ t Have you activated the
work batteries correctly?
Check that the mains
power is correctly
connected.
No dial tone Only use the cables
supplied.
Make sure the telephone
line cord is plugged in
correctly.
You have a dial If you are connected to
tone, but the a switchboard, check
phone will not whetheryou need to dial
dial out an access code.
Handset not Make sure the handset is
charging turned on before placing
on the base or charger to
charge.
Can ’ t make or Check that the mains
receive calls power is correctly
connected.
The batteries may need
recharging.
Phone ringer Check if ringer volume is
does not ring switched off.
Check if Call Block or DND
is not active or switched
on.
When DND is switch on
DoNotDisturb is
displayed.