RESOLVING FAULTS
QUESTIONS?
Contact CustomerEU@teslamotors.com.
Green
Lights
Red
Light
What it means What to do
All lights
flowing
Off Charging is in
progress.
Nothing. The Mobile Connector is successfully
charging.
Top light
on
Off Power on. Mobile
Connector is
powered, but not
charging.
Make sure the Mobile Connector is plugged into
the vehicle.
Off 1 flash Ground fault.
Electrical current is
leaking through a
potentially unsafe
path.
This should automatically reset in 15 minutes. If
not, ensure no one is touching or inside the
vehicle, then press the RESET button.
Off 2 flashes Self check failed. Unplug the Mobile Connector from the vehicle
and press the RESET button. Plug the Mobile
Connector back into the vehicle. If the error
persists, unplug the Mobile Connector from
both the vehicle and the power outlet, then plug
it back in. When plugging back in, always plug it
into the outlet first.
Off 3 flashes Contactor failed Unplug the Mobile Connector from the vehicle
and wait 10 seconds. If the error persists,
contact Tesla.
Off 4 flashes Ground lost Make sure the power outlet is properly
grounded. If uncertain, ask your electrician.
NOTE: Not applicable in Norway.
Off 5 flashes Sense circuit fault Make sure the Mobile Connector’s adapter is
attached properly.
Off 6 flashes Thermal fault Consider charging in a cooler area, such as
indoors or in the shade.
Off More
than 6
flashes
The Mobile Connector
may need repair.
Contact Tesla Service.
Off Off Power lost Unplug the Mobile Connector and check that
the power outlet has power.
Troubleshooting cont’d
Mobile Connector Rev 1.00.book Page 7 Friday, July 19, 2013 12:30 PM
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