Tesla MODEL 3 2012 - Page 280

This alert may be accompanied by another alert that specifies the condition aecting AC
charging. If so, it is recommended you start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging your vehicle with a dierent wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely
with the original wall outlet. It is recommended that you contact an electrician to
inspect the building wiring connection to that outlet.
◦
If your vehicle still does not start to charge, or does not continue to charge as expected,
the issue may be with the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with dierent charging equipment like a
Mobile Connector powered by a separate wall outlet.
◦
If your vehicle starts to charge and continues to charge as expected, the issue was likely
with the Wall Connector. Contact an electrician to inspect the building wiring
connection to the Wall Connector. They should make sure that all wires are properly
connected and torqued according to the installation guide for the Wall Connector.
As this alert may be present due to external charging equipment and power sources, it is
recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with multiple, dierent types of charging equipment at dierent locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with dierent charging
equipment, it is recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(PCS_a017)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing
power from the source (for example, a wall outlet) or from an issue with the charging
equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the
issue. Start by investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power
to the device, and also refer to the product owner’s manual for troubleshooting information
based on blink codes. If using other (non-Tesla) external charging equipment, check for a
display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall
outlet / Wall Connector to make sure it has not tripped.
Troubleshooting Alerts
278 MODEL 3 Owner's Manual