Tesla MODEL 3 2012 - Page 281

Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a dierent wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet. It is
recommended that you contact an electrician to inspect the building wiring connection
to that outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with dierent charging equipment like a
Mobile Connector powered by a separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector. Contact an
electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the
installation guide for the Wall Connector.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(PCS_a019)
Power grid or vehicle issue limiting AC charging
Unplug and retry / Try dierent charging location
Charging speed has been reduced due to a condition that aects your vehicle’s ability to charge
with AC power. DC fast charging / Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging
equipment or by the electrical power grid. In some cases, this condition can even result from
turning on nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be
aecting AC charging.
This alert may be accompanied by another alert that specifies the condition aecting AC
charging. If so, it is recommended you start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging your vehicle with a dierent wall outlet.
◦
If charging speed is no longer reduced, the issue was likely with the original wall outlet.
It is recommended that you contact an electrician to inspect the building wiring
connection to that outlet.
Troubleshooting Alerts
279Consumer Information